{"id":52611,"date":"2025-11-15T13:08:39","date_gmt":"2025-11-15T09:08:39","guid":{"rendered":"https:\/\/herecareers.com\/job\/technical-support-engineer-end-user-support\/"},"modified":"2025-11-15T13:08:40","modified_gmt":"2025-11-15T09:08:40","slug":"technical-support-engineer-end-user-support","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/technical-support-engineer-end-user-support\/","title":{"rendered":"Technical Support Engineer &#8211; End User Support"},"content":{"rendered":"<p>411_2678005<\/p>\n<p><h3>Overview <\/h3>\n<p>Technical Support Engineer &#8211; End User Support at Intertec Systems <\/p>\n<p>Join to apply for the Technical Support Engineer &#8211; End User Support role at Intertec Systems. <\/p>\n<h3>\u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a <\/h3>\n<ul>\n<li>Hardware Setup: Install, configure, and maintain desktop computers, printers, and other peripherals. <\/li>\n<li>Software Installation: Install and configure operating systems, office applications, and other software as required by users. <\/li>\n<li>System Configuration: Set up user accounts, permissions, and security settings according to organizational policies. <\/li>\n<li>End-User Assistance: Provide technical support to end-users via phone, email, or in-person. Troubleshoot and resolve hardware and software issues. <\/li>\n<li>Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higher-level support if necessary. <\/li>\n<li>Remote Support: Use remote desktop tools to assist users with troubleshooting and resolving issues. <\/li>\n<li>Network Configuration: Set up and troubleshoot network connections, including wired and wireless networks. <\/li>\n<li>Connectivity Issues: Diagnose and resolve issues related to network connectivity, including IP address conflicts and VPN connections. <\/li>\n<li>Mandatory: Candidate must have hands-on experience in Windows and MAC OS. <\/li>\n<li>Must have supported end-users, including Top Management Users. <\/li>\n<li>Must know about KPIs, SLAs and knowledge of ITSM tools like ServiceDesk Plus. <\/li>\n<li>Good communication skills (verbal and written). <\/li>\n<li>Working knowledge of office automation products and computer peripherals, like printers and scanners. <\/li>\n<li>Knowledge of network security practices and antivirus programs. <\/li>\n<li>Ability to perform remote troubleshooting and provide clear instructions. <\/li>\n<li>Excellent problem-solving and multitasking skills. <\/li>\n<li>Customer-oriented attitude. <\/li>\n<\/ul>\n<h3>Qualifications <\/h3>\n<ul>\n<li>Experience: 4+ years <\/li>\n<li>Certifications: CCNA, MCSA, CompTIA A+ <\/li>\n<\/ul>\n<h3>Skills <\/h3>\n<ul>\n<li>End user, Service Desk, SLA Management <\/li>\n<li>Hardware Troubleshooting <\/li>\n<li>Remote Desktop Support <\/li>\n<li>VPN Support <\/li>\n<li>IT Service Management (ITSM) Tools <\/li>\n<\/ul>\n<h3>Job Details <\/h3>\n<ul>\n<li>Seniority Level: Mid-Senior level <\/li>\n<li>Employment Type: Full-time <\/li>\n<li>Job Function: Information Technology <\/li>\n<li>Industries: IT Services and IT Consulting <\/li>\n<\/ul>\n<p>Referrals increase your chances of interviewing at Intertec Systems. Get notified about new Technical Support Engineer jobs in Dubai, United Arab Emirates. <\/p>\n<\/p>\n<p> #J-18808-Ljbffr<\/p>\n<p>2025-11-11 12:48:32<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1348],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-52611","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-it-technology","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1348":"IT &amp; Technology"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/en-ae.whatjobs.com\/coopob__cpl___411_2678005__3583?utm_source=3583&utm_medium=feed&keyword=Technical-Support-Engineer&location=Dubai&geoID=3","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"720":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/52611","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=52611"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=52611"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=52611"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=52611"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=52611"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=52611"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}