{"id":52926,"date":"2025-11-15T13:05:41","date_gmt":"2025-11-15T09:05:41","guid":{"rendered":"https:\/\/herecareers.com\/job\/front-desk-agent-6\/"},"modified":"2025-11-15T13:05:41","modified_gmt":"2025-11-15T09:05:41","slug":"front-desk-agent-6","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/front-desk-agent-6\/","title":{"rendered":"Front Desk Agent"},"content":{"rendered":"<p>411_2669230<\/p>\n<p><p>Join to apply for the <b>Front Desk Agent <\/b> role at <b>Accor <\/b> <\/p>\n<p><b>Company Description <\/b><\/p>\n<p>At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture. <\/p>\n<p><b>COME AS YOU ARE &#038; JOIN THE 25h TRIBE. <\/b><\/p>\n<p><b>\u0627\u0644\u0645\u0633\u0645\u0649 \u0627\u0644\u0648\u0638\u064a\u0641\u064a <\/b><\/p>\n<p><b>How does your working day look like \u2026 <\/b><\/p>\n<ul>\n<li>Greet and welcome guests with a warm, friendly, and professional demeanor, ensuring a positive first impression. <\/li>\n<li>Assist guests with luggage, ensuring timely and efficient handling to and from rooms. <\/li>\n<li>Escort guests to their rooms when necessary, ensuring they have all the information needed for their stay. <\/li>\n<li>Ensure that all luggage is tagged, stored, and delivered in a timely and efficient manner. <\/li>\n<li>Regularly inspect luggage storage areas to ensure they are clean, organized, and safe. <\/li>\n<li>Handle and store guests&#8217; packages with care, ensuring they are delivered promptly to the recipient. <\/li>\n<li>Bike and Trolley Maintenance &#038; Cleaning: <\/li>\n<li>Ensure that all hotel bikes are clean, in good working condition, and ready for guest use. <\/li>\n<li>Regularly inspect, clean, and maintain trolleys to ensure they are in excellent working condition and polished daily. <\/li>\n<li>Ensure that the lobby and driveway are kept clean, organized, and welcoming for guests. <\/li>\n<li>Provide coverage for the hotel driveway, greeting guests upon arrival, assisting with luggage, and helping with the smooth flow of vehicles. <\/li>\n<li>Support the valet team by directing traffic efficiently, ensuring safe and organized vehicle management. <\/li>\n<li>Stay fully informed about the hotel\u2019s services, amenities, local attractions, and daily events to provide accurate, up-to-date information to guests <\/li>\n<li>Offer personalized recommendations about hotel offerings, including room types, amenities, facilities, restaurant menus, and daily events. <\/li>\n<li>Be knowledgeable about local attractions, activities, and dining options, helping guests make informed decisions about things to do during their stay. <\/li>\n<li>Ensure all guest interactions are positive, warm, and personalized, focusing on creating lasting memories and providing exceptional service. <\/li>\n<li>Greet guests before they greet you, ensuring a proactive approach to service. <\/li>\n<li>Use positive body language and maintain an approachable, friendly demeanour at all times. <\/li>\n<li>Cleanliness and Hygiene Standards: <\/li>\n<li>Ensure that the hotel lobby, entrance, luggage storage areas, and driveway are kept spotless and welcoming. <\/li>\n<li>Ensure all equipment (luggage trolleys, bikes, etc.) is clean, in good working condition, and polished as per the hotel\u2019s cleanliness standards. <\/li>\n<li>Ensure accurate documentation for luggage storage, deliveries, and guest messages as per hotel standards. <\/li>\n<li>Keep updated on daily operational information, including occupancy, arrivals, departures, VIP guests, and any special requirements or services. <\/li>\n<li>Assist with the training of new team members, showing best practices for luggage handling, guest interactions, and maintaining a welcoming environment <\/li>\n<li>Actively contribute to a positive team culture, ensuring a collaborative environment that enhances overall guest satisfaction. <\/li>\n<li>Ensure that all health, safety, fire, and hygiene policies are followed in all tasks. <\/li>\n<li>Adhere to hotel procedures regarding guest privacy, security, and the safe handling of personal information. <\/li>\n<li>Be proactive in identifying and resolving any issues or service failures that may affect guest satisfaction, ensuring they are addressed before they become problems. <\/li>\n<li>Ensure that all feedback from guests is communicated to the appropriate team members for follow-up and resolution. <\/li>\n<\/ul>\n<p><b>Qualifications <\/b><\/p>\n<p><b>Your personality counts more than your CV \u2026 <\/b><\/p>\n<ul>\n<li>Minimum Completed Secondary School Education. <\/li>\n<li>At least 1 year of hotel experience in a front-office or guest services role, preferably as a Bellman, Doorman, or related position. <\/li>\n<li>Basic computer knowledge is preferred. <\/li>\n<li>Fluent in English; additional languages such as Russian, Mandarin, or any European languages are an advantage. <\/li>\n<li>Strong communication and interpersonal skills, with a focus on customer satisfaction and the ability to anticipate guest needs. <\/li>\n<li>Well groomed, with a professional and positive attitude. <\/li>\n<li>Physically capable of lifting and transporting luggage and performing tasks that require mobility and attention to detail. <\/li>\n<li>Proactive approach to guest service and problem-solving. <\/li>\n<li>Knowledgeable about hotel services, local attractions, and transportation options. <\/li>\n<li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously. <\/li>\n<li>Flexible, with the ability to work varying shifts, including weekends and holidays. <\/li>\n<li>Strong teamwork skills with the ability to foster a positive team environment. <\/li>\n<li>Ability to handle guest complaints or issues and ensure a resolution that maximizes guest satisfaction. <\/li>\n<li>Knowledge of fire and emergency procedures and health and safety protocols. <\/li>\n<\/ul>\n<p><b>What\u2019s In It For You \u2026 <\/b><\/p>\n<ul>\n<li>Get to know all the other 25hours hotels and stay ten nights a year for free as an employee! <\/li>\n<li>Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world <\/li>\n<li>Benefit from great offers from our numerous cooperation partners <\/li>\n<li>Be part of our hilarious staff parties and much more&#8230; <\/li>\n<\/ul>\n<p> #J-18808-Ljbffr<\/p>\n<p>2025-11-11 13:13:22<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1358],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-52926","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-other","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1358":"Other"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/en-ae.whatjobs.com\/coopob__cpl___411_2669230__3583?utm_source=3583&utm_medium=feed&keyword=Front-Desk-Agent&location=Dubai&geoID=3","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"720":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/52926","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=52926"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=52926"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=52926"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=52926"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=52926"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=52926"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}