{"id":53180,"date":"2025-11-15T13:02:14","date_gmt":"2025-11-15T09:02:14","guid":{"rendered":"https:\/\/herecareers.com\/job\/technical-events-manager\/"},"modified":"2025-11-15T13:02:15","modified_gmt":"2025-11-15T09:02:15","slug":"technical-events-manager","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/technical-events-manager\/","title":{"rendered":"Technical Events Manager"},"content":{"rendered":"<p>411_2647129<\/p>\n<p><h3>Overview <\/h3>\n<p><b>Technical Events Manager <\/b> at <b>Encore <\/b>. This role focuses on managing event operations, financials, sales, and customer service to deliver successful events. <\/p>\n<h3>Financial Management and Reporting <\/h3>\n<ul>\n<li>Drive results by managing an efficient and profitable operation with a focus on revenue maximisation and profitability using cost control measures in accordance with the company\u2019s standard operating procedures. <\/li>\n<li>Achieve Encore\u2019s financial goals for the location(s) by effectively managing labour, equipment sub-rentals and other costs. <\/li>\n<li>Understand and utilise operational and financial reports and complete standard and ad hoc reports accurately and on time. <\/li>\n<li>Utilise the company billing system to coordinate invoicing activities and ensure that billing is reviewed and approved by clients. <\/li>\n<li>See the Big Picture by completing the sales forecast at the home location, ensuring they are accurate and submitted timely. <\/li>\n<li>Participate in business review presentations as needed, in collaboration with regional management. <\/li>\n<li>Review and manage location P&#038;L and develop action plans to address deficiencies and grow the business. <\/li>\n<li>Confirm venue partners process all payments to Encore in a timely basis. <\/li>\n<\/ul>\n<h3>Operations Management <\/h3>\n<ul>\n<li>Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed. <\/li>\n<li>Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance with brand standards. <\/li>\n<li>Anticipate equipment challenges and changes in a timely and professional manner. <\/li>\n<li>Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. <\/li>\n<li>See the Big Picture by efficiently sharing labour and equipment within the local market. <\/li>\n<li>Attend operational venue meetings such as daily stand-up meetings with venue operations staff. <\/li>\n<li>In collaboration with the Health and Safety Manager and the Area Manager, ensure that all HSE guidelines are properly implemented. <\/li>\n<li>Promote a healthy and safe working environment at all times, and provide feedback to the Health and Safety Manager on all HSE issues at the venue. <\/li>\n<\/ul>\n<h3>Sales Management <\/h3>\n<ul>\n<li>Work with regional sales teams to create effective sales strategies to maximise revenue per-event for assigned customers, including upsell and cross-sell opportunities. <\/li>\n<li>Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges. <\/li>\n<li>Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through the website, venue booking system, or other sources as assigned. <\/li>\n<li>Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. <\/li>\n<li>Collaborate with vendors and other departments\/divisions of the company to capture and service events. <\/li>\n<li>Understand event cost structure and incorporate into solution designs according to established profitability guidelines. <\/li>\n<li>Attend customer meetings, understanding their goals and responding to their questions and challenges. <\/li>\n<li>Ensure all customer information is up to date and accurate in the Customer Relationship Management (CRM) system at all times. <\/li>\n<li>Maintain knowledge of new product\/service offerings and emerging technology supporting meetings and events. <\/li>\n<li>Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. <\/li>\n<\/ul>\n<h3>\u062e\u062f\u0645\u0629 \u0627\u0644\u0632\u0628\u0627\u0626\u0646 <\/h3>\n<ul>\n<li>Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and Encore supporting functions and departments. <\/li>\n<li>Provide oversight to personnel to assist with event execution. <\/li>\n<li>Exceed the expectations and needs of internal and external customers. <\/li>\n<li>Meet with guests on site to confirm that their needs are met and the equipment setup is accurate and working properly. <\/li>\n<li>Monitor small to medium size events and check in on customers throughout the day. <\/li>\n<li>Enforce the guidelines in the Employee Guide and\/or venue standards for the team to portray a polished and professional image. <\/li>\n<\/ul>\n<h3>Technical Ability <\/h3>\n<ul>\n<li>Understand and oversee the technical aspects of the job and apply basic to advanced troubleshooting and problem solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner. <\/li>\n<li>Effectively utilise applicable company computer systems. <\/li>\n<li>Act as on-site technical expert as needed for events. <\/li>\n<li>Assist on the floor with operations as needed. <\/li>\n<\/ul>\n<h3>People Development <\/h3>\n<ul>\n<li>Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. <\/li>\n<li>Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development. <\/li>\n<li>Manage HR activities including selection, performance management, and learning. <\/li>\n<li>Provide focused and continued coaching to develop the skills of team members. <\/li>\n<li>Train employees on Encore standards for service and equipment, and verify they are properly trained on company computer systems. <\/li>\n<li>Recommend team members for training opportunities, as needed. <\/li>\n<\/ul>\n<h3>Disclaimer <\/h3>\n<p>The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within the scope of work may be assigned at any time with or without notice, as necessitated by business demands. <\/p>\n<p><b>Notes: <\/b> This description has been refined to remove non-essential elements and present core responsibilities and expectations in a clear, job-focused format. <\/p>\n<\/p>\n<p> #J-18808-Ljbffr<\/p>\n<p>2025-11-11 12:53:26<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1350],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-53180","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-marketing-media","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1350":"Marketing &amp; Media"},"_job_type":{"68":"Full 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