{"id":53489,"date":"2025-11-15T13:05:30","date_gmt":"2025-11-15T09:05:30","guid":{"rendered":"https:\/\/herecareers.com\/job\/parent-experience-communications-manager\/"},"modified":"2025-11-15T13:05:31","modified_gmt":"2025-11-15T09:05:31","slug":"parent-experience-communications-manager","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/parent-experience-communications-manager\/","title":{"rendered":"Parent Experience &#038; Communications Manager"},"content":{"rendered":"<p>411_2667896<\/p>\n<p><h3>Parent Experience &#038; Communications Manager <\/h3>\n<p>Join Cognita Schools as a Parent Experience &#038; Communications Manager to craft and deliver a seamless experience for parents, combining clear communications with structured engagement programs. <\/p>\n<p>The Parent Experience &#038; Communications Manager is responsible for aligning the parent journey with Cognita\u2019s brand voice and values, fostering deep connection, trust, and loyalty while ensuring staff are trained to deliver excellent service. <\/p>\n<p><b>\u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629: <\/b> <\/p>\n<ul>\n<li>Implement the parent experience strategy and segment the parent journey to tailor communications, events, and support. <\/li>\n<li>Use feedback and data to refine the experience, addressing pain points and enhancing moments that matter. <\/li>\n<li>Develop clear communication strategies and channels for schools, ensuring consistent messaging across all schools. <\/li>\n<li>Develop and execute multi-channel communication plans, maintaining governance over communication platforms and adhering to brand standards. <\/li>\n<li>Provide training and capability building for school staff, assessing communication skill gaps and designing training programs to address them. <\/li>\n<li>Create annual engagement calendars, ensuring events are well-communicated, well-staffed, and aligned with parent needs and cultural context. <\/li>\n<li>Manage the Voice of the Parent program, gathering feedback and analyzing data to identify trends and areas for improvement. <\/li>\n<li>Collaborate with Heads of Experience, Principals, Marketing, and Sales to embed parent experience and communications goals into broader school strategies. <\/li>\n<\/ul>\n<p><b>Qualifications &#038; Experience: <\/b> <\/p>\n<ul>\n<li>Educational Background: Bachelor\u2019s degree in communications, marketing, public relations, education, or a related field. <\/li>\n<li>Industry Experience: 3-5 years of experience in a communications, customer experience, or learning and development role, with experience in the education sector or a service-oriented environment desirable. <\/li>\n<li>Training Expertise: Proven track record in developing and delivering training programs, including conducting needs assessments and measuring impact. <\/li>\n<li>Communication Skills: Exceptional writing, editing, and verbal communication skills, with the ability to tailor messaging for diverse audiences and channels. <\/li>\n<li>Leadership &#038; Project Management: Strong leadership, organizational, and project management skills, with the ability to coordinate multiple initiatives simultaneously and meet deadlines. <\/li>\n<\/ul>\n<p><b>Key Competencies: <\/b> <\/p>\n<ul>\n<li>Strategic thinking and ability to align communication and training initiatives with broader parent experience goals. <\/li>\n<li>Collaborative mindset with the confidence to partner effectively with Principals, Heads of Experience, Marketing, Sales, and external vendors. <\/li>\n<li>Adaptability and problem-solving skills to respond to feedback and evolving parent needs. <\/li>\n<li>Attention to detail and commitment to maintaining brand standards. <\/li>\n<\/ul>\n<p>Cognita is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers, and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed. <\/p>\n<\/p>\n<p> #J-18808-Ljbffr<\/p>\n<p>2025-11-11 12:59:41<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1350],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-53489","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-marketing-media","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1350":"Marketing &amp; Media"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/en-ae.whatjobs.com\/coopob__cpl___411_2667896__3583?utm_source=3583&utm_medium=feed&keyword=Parent-Experience&location=-United-Arab-Emirates","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"720":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/53489","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=53489"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=53489"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=53489"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=53489"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=53489"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=53489"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}