411_2674815<\/p>\n
The Incident Analyst is responsible for overseeing the end-to-end management of all the activities related Incidents, including escalation process, systems outage management, root-cause-analysis, Post Incident Reviews, continuous improvement and assurance of incidents closure within SLA. Not Applicable <\/li>\n<\/ul>\n Contract <\/li>\n<\/ul>\n Management and Manufacturing <\/li>\n IT Services and IT Consulting <\/li>\n<\/ul>\n Referrals increase your chances of interviewing at Dicetek LLC by 2x <\/p>\n Get notified about new Incident Analyst jobs in Dubai, Dubai, United Arab Emirates <\/strong>. <\/p>\n Dubai, Dubai, United Arab Emirates 9 hours ago <\/p>\n Dubai, Dubai, United Arab Emirates 1 year ago <\/p>\n We\u2019re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. <\/p>\n #J-18808-Ljbffr<\/p>\n 2025-11-11 12:37:33<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1348],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-54199","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-it-technology","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1348":"IT & Technology"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/en-ae.whatjobs.com\/coopob__cpl___411_2674815__3583?utm_source=3583&utm_medium=feed&keyword=Incident-Analyst&location=Dubai&geoID=3","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"720":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/54199","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=54199"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=54199"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=54199"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=54199"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=54199"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=54199"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
He\/she will also follow up and report on the adherence to the processes within the department and work with other managers to ensure conformance.
Work Experience – Minimum
<\/strong>At least five years\u2019 experience working as Incident manager, or a similar role.
Strong knowledge of IT service management software including ITIL and COBIT.
Experience working with IT systems and software such as SolarWinds, Zabbix, and Nagios XI.
Excellent managerial skills and ability to collaborate with team members.
Ability to analyse a high volume of technical data and work in a fast-paced environment.
Strong problem solving, analytical, and time management skills
Preferred
<\/strong>5+ years of professional hands-on experience in Incident management in a large environment
Work experience with various teams including: Compute, Virtual Infrastructure, Unix\/Linux, Storage, Network, security and Database throughout the development and operational lifecycle. <\/p>\nSeniority level <\/h3>\n
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