{"id":54329,"date":"2025-11-15T13:07:20","date_gmt":"2025-11-15T09:07:20","guid":{"rendered":"https:\/\/herecareers.com\/job\/software-support-manager\/"},"modified":"2025-11-15T13:07:22","modified_gmt":"2025-11-15T09:07:22","slug":"software-support-manager","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/software-support-manager\/","title":{"rendered":"Software Support Manager"},"content":{"rendered":"<p>411_2675593<\/p>\n<p>Join to apply for the <strong>Software Support Manager <\/strong> role at <strong>Dicetek LLC <\/strong>. <\/p>\n<h3>Job Summary <\/h3>\n<p>The Software Support Manager oversees the software support team and ensures that end users receive timely, efficient, and knowledgeable assistance with the company&#8217;s software products. The manager plays a pivotal role in maintaining client relationships and ensuring client satisfaction by providing top-notch support services. <\/p>\n<h3>Operational Roles <\/h3>\n<ul>\n<li><b>Team Leadership and Management: <\/b> <\/li>\n<li>Lead, train, and mentor the support team. <\/li>\n<li>Conduct performance reviews and provide feedback. <\/li>\n<li>Manage resources, scheduling, and workload. <\/li>\n<\/ul>\n<ul>\n<li><b>Client Support: <\/b> <\/li>\n<li>Address customer issues promptly and accurately. <\/li>\n<li>Escalate critical issues. <\/li>\n<li>Analyze support metrics for improvements. <\/li>\n<\/ul>\n<ul>\n<li><b>Operational Efficiency: <\/b> <\/li>\n<li>Implement and oversee support tools and best practices. <\/li>\n<li>Streamline support processes. <\/li>\n<li>Maintain support documentation and knowledge base. <\/li>\n<\/ul>\n<ul>\n<li><b>Collaboration and Communication: <\/b> <\/li>\n<li>Coordinate with product development and QA teams. <\/li>\n<li>Facilitate inter-department communication. <\/li>\n<li>Report support metrics to management. <\/li>\n<\/ul>\n<ul>\n<li><b>Continuous Improvement: <\/b> <\/li>\n<li>Stay updated with industry best practices. <\/li>\n<li>Organize training sessions. <\/li>\n<li>Gather customer feedback for improvements. <\/li>\n<\/ul>\n<h3>Minimum Qualifications <\/h3>\n<ul>\n<li>Bachelor\u2019s Degree in Computer Science, Engineering, or related field. <\/li>\n<li>ITIL or ISO20000 certification. <\/li>\n<\/ul>\n<h3>Work Experience <\/h3>\n<ul>\n<li>8+ years relevant experience. <\/li>\n<li>Experience with ITSM tools like BMC Remedy. <\/li>\n<\/ul>\n<h3>Preferred <\/h3>\n<ul>\n<li>Knowledge of Tax domain. <\/li>\n<li>3+ years testing SAP applications. <\/li>\n<\/ul>\n<h3>Additional Details <\/h3>\n<ul>\n<li>Seniority level: Not Applicable <\/li>\n<li>Employment type: Contract <\/li>\n<li>Job function: Project Management and IT <\/li>\n<li>Industries: IT Services and Consulting <\/li>\n<\/ul>\n<p>This job is active and accepting applications. <\/p>\n<p> #J-18808-Ljbffr<\/p>\n<p>2025-11-11 12:40:22<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1348],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-54329","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-it-technology","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1348":"IT &amp; Technology"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/en-ae.whatjobs.com\/coopob__cpl___411_2675593__3583?utm_source=3583&utm_medium=feed&keyword=Software-Support-Manager&location=Dubai&geoID=3","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"720":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/54329","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=54329"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=54329"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=54329"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=54329"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=54329"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=54329"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}