411_2678130<\/p>\n
Date: <\/strong>Jan 11, 2025 <\/p>\n \u0627\u0644\u0634\u0631\u0643\u0629: <\/strong>Abu Dhabi Accountability Authority <\/p>\n Job Objective <\/b> <\/p>\n Provide technical support to all IT related end user software and hardware within Abu Dhabi Accountability Authority (ADAA) including but not limited to the help desk and system configuration, process alignment and implementation and practices to sustain system availability, efficiency, and performance of information systems. <\/p>\n Key Responsibilities\/Duties <\/b> <\/p>\n \u2022 Assist in the development, implementation, and update of the section related policy, procedures manual, delegation of authority, systems user manuals, and standard forms, and ensure alignment with ADAA\u2019s overall policies and procedures. <\/p>\n \u2022 Assist in the development, implementation, and update of the section\u2019s strategic, budget and procurement, and operational plans, ensuring alignment with the department and sector\u2019s strategy and objectives, and ADAA\u2019s mission and vision. <\/p>\n \u2022 Ensure to meet individual Key Performance Indicators (KPIs) to improve efficiency and effectiveness. <\/p>\n \u2022 Provide technical support for technical challenges associated with software, applications and systems and provide recommendations and solutions to resolve the issues. <\/p>\n \u2022 Carry out preventive maintenance of end users technical devices and equipment regularly and upon request to ensure its operability to support IT requirements. <\/p>\n \u2022 Monitor and replace technical assets as and when required in accordance with ADAA\u2019s applicable policies. <\/p>\n \u2022 Install operating systems, software and applications on devices and equipment and update them to ensure their sustainability. <\/p>\n \u2022 Analyze requests\/reports received at the technical support platform, monitor the common requests\/reports, prepare documentation, and recommend solutions to resolve the issues. <\/p>\n \u2022 Update and amend the module functionality to ensure that the ADAA applications systems are able to meet user information requirements on an ongoing basis and that modules continue to reflect business processes. <\/p>\n \u2022 Carry out testing of the technical configurations with a range of functionality, which meets users\u2019 information requirements. <\/p>\n \u2022 Conduct pilot testing of the technical module configurations end user systems and devices to ensure that they provide the degree of functionality and reliability required by functional users. <\/p>\n \u2022 Maintain personal knowledge of technical developments configurations and setups from various systems to ensure that ADAA maintains capability to maintain systems and capitalize upon the opportunities presented by increased systems capability. <\/p>\n \u2022 Provide effective first line interface with users seeking IT support through receiving calls, emails and service desk tickets, record and track requests, incidents and complaints and ensure to keep callers end users updated on request status and progress. <\/p>\n \u2022 Identify internal end-user and external stakeholders\u2019 requirements on technical support and information respectively and ensure to study their expectations and follow the designed framework for meeting these requirements. <\/p>\n \u2022 Conduct analysis of incident records and classify incidents, match against known errors and problems and assess related configuration details to provide ongoing support. <\/p>\n \u2022 Maintain logs for rapid and effective response\/resolution for major or high and advise users of actions to be taken. <\/p>\n \u2022 Assist users on systems, products and services which are available to end users and provide information on updates, known errors, changes in availability, new facilities etc. to assist users in making more effective use of desk-top systems, products, and services e.g., self-help portals. <\/p>\n \u2022 Assist in coordinating external technical support where problems cannot be resolved in house, based on instructions from IT Director. <\/p>\n \u2022 Prepare instruction manuals and guides for easy reference by personnel and to ensure clarity on every step of the IT Help Desk process. <\/p>\n \u2022 Monitor documentation of the supported systems and software in an appropriate form and provide feedback on outdated documentation. <\/p>\n \u2022 Track and monitor IT Asset (hardware & software) to maintain inventory. <\/p>\n C. Talent Management and Development <\/b> <\/p>\n \u2022 Ensure completion of required trainings and certification programs in order to keep current with job requirements and ensure continuous performance improvements. <\/p>\n \u2022 Obtain timely performance review assessments for midyear and annual performance review and ensure to meet the set KPIs. <\/p>\n \u2022 Keep current with updated information relevant to the role to ensure standard performance level is achieved. <\/p>\n \u2022 Contribute to knowledge dissemination\/sharing to build internal capabilities of the team and maximize their effective performance. <\/p>\n \u2022 Contribute to the development of UAE National employees in line with the objectives of the Authority and its Emiratization strategy. <\/p>\n D. Corporate <\/b> <\/p>\n \u2022 Ensure adherence and compliance with all ADAA corporate policies, procedures and guidelines (HR, IT, Procurement, Finance, Health and Safety, etc.). <\/p>\n \u2022 Prepare section\u2019s related correspondence such as e-mails, memos, and letters to ensure professionalism, completeness and accuracy of information. <\/p>\n \u2022 Retain, document, preserve, and archive section\u2019s related physical and electronic records in accordance with relevant policies and procedures. <\/p>\n \u2022 Respond any section related queries and provide required support to relevant ADAA\u2019s organizational units and employees as and when required. <\/p>\n \u2022 Utilize relevant technologies used within ADAA in order to optimize work efficiency. <\/p>\n \u2022 Demonstrate compliance with ADAA\u2019s values, Code of Business Conduct and ethics at all times to support the establishment of a value driven culture within the Authority. <\/p>\n \u2022 Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction. <\/p>\n \u2022 Contribute to the preparation and submission of timely and accurate statements and reports to meet department requirements, and quality standards. <\/p>\n \u2022 Co-operate in the implementation of the relevant health and safety legislation, policies and procedures, in the performance of duties. <\/p>\n E. General <\/b> <\/p>\n \u2022 The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity. <\/p>\n \u2022 The academic and professional certificates required and approved by ADAA should be acquired within the period specified and based on the employee\u2019s Individual Development Plan. <\/p>\n \u2022 Perform the task and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities. <\/p>\n \u2022 Ensure teamwork, collaboration, and dedication in performing duties. <\/p>\n \u0627\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a <\/b> <\/p>\n \u2022 Bachelor\u2019s degree in relevant field <\/p>\n \u2022 3 – 5 Years of relevant experience in Technical Support or equivalent work experience. <\/p>\n #J-18808-Ljbffr<\/p>\n 2025-11-11 12:48:33<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1348],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-54705","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-it-technology","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1348":"IT & Technology"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/en-ae.whatjobs.com\/coopob__cpl___411_2678130__3583?utm_source=3583&utm_medium=feed&keyword=Specialist-Technical&location=Abu-Dhabi&geoID=8","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"720":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/54705","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=54705"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=54705"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=54705"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=54705"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=54705"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=54705"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
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