{"id":54744,"date":"2025-11-15T13:08:50","date_gmt":"2025-11-15T09:08:50","guid":{"rendered":"https:\/\/herecareers.com\/job\/advanced-support-engineer\/"},"modified":"2025-11-15T13:08:51","modified_gmt":"2025-11-15T09:08:51","slug":"advanced-support-engineer","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/advanced-support-engineer\/","title":{"rendered":"Advanced Support Engineer"},"content":{"rendered":"<p>411_2678303<\/p>\n<h3><strong>Join or sign in to find your next job <\/strong> <\/h3>\n<p>Join to apply for the <strong>Advanced Support Engineer <\/strong> role at <strong>Fortinet <\/strong> <\/p>\n<p>Join to apply for the <strong>Advanced Support Engineer <\/strong> role at <strong>Fortinet <\/strong> <\/p>\n<p>Get AI-powered advice on this job and more exclusive features. <\/p>\n<p><strong>\u0627\u0644\u0645\u0633\u0645\u0649 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<br \/><\/strong>For this position, you have to demonstrate experience in participating in the post sales support escalation processes, which includes pre-sales experience, as well as strong customer facing skills particular in the telco and large enterprise space. <\/p>\n<p><strong>\u0627\u0644\u0645\u0633\u0645\u0649 \u0627\u0644\u0648\u0638\u064a\u0641\u064a<br \/><\/strong>For this position, you have to demonstrate experience in participating in the post sales support escalation processes, which includes pre-sales experience, as well as strong customer facing skills particular in the telco and large enterprise space.<br \/>All positions require strong oral and written communication skills. Oral communication skills include the ability to speak clearly and persuasively, to listen carefully to ensure full understanding of the situation, and to respond well to questions when dealing with both positive and negative situations. All positions also require the ability to write clearly to provide full information as well as to understand and interpret written information. <strong>Business level English is essential<br \/><\/strong><strong>\u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629:<br \/><\/strong><\/p>\n<ul>\n<li>Advanced troubleshooting on the full range of Fortinet products <\/li>\n<li>Track, maintain and prioritize technical cases including proper escalation until case closure <\/li>\n<li>Take initiatives and ownership of customer incidents to drive for timely resolutions <\/li>\n<li>Manage customer communications and expectations until the closure of each case <\/li>\n<li>Build and maintain a long-term technical relationship with your customers <\/li>\n<li>Participate in customer conference calls or face to face customer meetings to discuss technical issues <\/li>\n<li>Reproduce customer environments on lab equipment, recommend potential new solutions <\/li>\n<li>Produce reports to summarize service activity and performance <\/li>\n<li>Report Software\/Hardware related issues to R&#038;D department and assure follow-up <\/li>\n<li>Develop best practices deployment and troubleshooting documentation <\/li>\n<li>Create technical documentation and bulletins to improve internal and external knowledge base <\/li>\n<li>Strong understanding of data networking protocols, specifically TCP\/IP, routing and switching <\/li>\n<li>Strong troubleshooting and problem solving skill <\/li>\n<li>Effective communication and customer handling skills <\/li>\n<li>Experience in security products and technologies (e.g. Firewalls, IDS\/IPS, DDos, VPN, Web application Firewall) <\/li>\n<li>Previously worked in a technical support position with the telco and large enterprise space. <\/li>\n<li>Deep working knowledge of Windows, Linux or Unix <\/li>\n<li>Previous experience on Fortinet products is an advantage <\/li>\n<li>Educational and Experience Requirements: <\/li>\n<li>4-6 years of experience in a technical support role <\/li>\n<li>Bachelor\u2019s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable <\/li>\n<li>Advanced knowledge of English (written and spoken) other languages are an advantage<\/li>\n<\/ul>\n<p>Office contract <\/p>\n<h3>Seniority level <\/h3>\n<ul>\n<li>\n<h3>Seniority level <\/h3>\n<p>Mid-Senior level <\/li>\n<\/ul>\n<h3>Employment type <\/h3>\n<ul>\n<li>\n<h3>Employment type <\/h3>\n<p>\u062f\u0648\u0627\u0645 \u0643\u0627\u0645\u0644 <\/li>\n<\/ul>\n<h3>Job function <\/h3>\n<ul>\n<li>\n<h3>Job function <\/h3>\n<p>\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a <\/li>\n<li>\n<h3>Industries <\/h3>\n<p>Computer and Network Security <\/li>\n<\/ul>\n<p>Referrals increase your chances of interviewing at Fortinet by 2x <\/p>\n<p>Get notified about new Support Engineer jobs in <strong>Dubai, Dubai, United Arab Emirates <\/strong>. <\/p>\n<p>Dubai, Dubai, United Arab Emirates 6 hours ago <\/p>\n<p>Dubai, Dubai, United Arab Emirates 8 hours ago <\/p>\n<h3>Application Support Specialist- TCS BANCS <\/h3>\n<p>Dubai, Dubai, United Arab Emirates 1 year ago <\/p>\n<h3>Application Support Specialist- TCS BANCS <\/h3>\n<h3>Technical Support Engineer &#8211; Location Technologies <\/h3>\n<p>Dubai, Dubai, United Arab Emirates 22 hours ago <\/p>\n<h3>Technical Support Engineer &#8211; Hydrolox MENA <\/h3>\n<p>Global Village, Dubai, United Arab Emirates 1 week ago <\/p>\n<p>We\u2019re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. <\/p>\n<p> #J-18808-Ljbffr<\/p>\n<p>2025-11-11 12:49:02<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[158],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-54744","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-engineering","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"158":"Engineering"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/en-ae.whatjobs.com\/coopob__cpl___411_2678303__3583?utm_source=3583&utm_medium=feed&keyword=Advanced-Support-Engineer&location=Dubai&geoID=3","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"720":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/54744","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=54744"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=54744"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=54744"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=54744"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=54744"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=54744"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}