{"id":54858,"date":"2025-11-15T13:09:10","date_gmt":"2025-11-15T09:09:10","guid":{"rendered":"https:\/\/herecareers.com\/job\/it-help-desk-analyst-infrastructure-team\/"},"modified":"2025-11-15T13:09:11","modified_gmt":"2025-11-15T09:09:11","slug":"it-help-desk-analyst-infrastructure-team","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/it-help-desk-analyst-infrastructure-team\/","title":{"rendered":"IT Help Desk &#8211; Analyst &#8211; Infrastructure Team"},"content":{"rendered":"<p>411_2678887<\/p>\n<h3>IT Help Desk &#8211; Analyst &#8211; Infrastructure Team <\/h3>\n<p> <\/br><\/p>\n<p>Join to apply for the IT Help Desk &#8211; Analyst &#8211; Infrastructure Team role at Dicetek LLC <\/p>\n<p> <\/br><\/p>\n<h3>\u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a <\/h3>\n<p> <\/br><\/p>\n<ul> <\/br><\/p>\n<li>Respond to Tickets: Ensure reply to staff inquiries as soon as they come in. <\/li>\n<p> <\/br><\/p>\n<li>PC\/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software. <\/li>\n<p> <\/br><\/p>\n<li>Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency. <\/li>\n<p> <\/br><\/p>\n<li>Follow Up on Open Tickets: Check and update ongoing tickets to make sure they&#8217;re progressing toward resolution. <\/li>\n<p> <\/br><\/p>\n<li>Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible. <\/li>\n<p> <\/br><\/p>\n<li>Resolve User Support Issues: Provide help with common user problems such as password resets, software installation, and network access. <\/li>\n<p> <\/br><\/p>\n<li>Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations. <\/li>\n<p> <\/br> <\/ul>\n<p> <\/br><\/p>\n<h3>Qualifications <\/h3>\n<p> <\/br><\/p>\n<ul> <\/br><\/p>\n<li>2 years\u2019 experience <\/li>\n<p> <\/br><\/p>\n<li>Knowledge about ITSM tools and ITHD Ticketing <\/li>\n<p> <\/br><\/p>\n<li>Knowledge about Windows 10 \/ 11 <\/li>\n<p> <\/br><\/p>\n<li>Basic Knowledge of networking <\/li>\n<p> <\/br><\/p>\n<li>Bachelor&#8217;s Degree in Computer science <\/li>\n<p> <\/br> <\/ul>\n<p> <\/br><\/p>\n<h3>Seniority level <\/h3>\n<p> <\/br><\/p>\n<ul>\n<li>Not Applicable <\/li>\n<\/ul>\n<p> <\/br><\/p>\n<h3>Employment type <\/h3>\n<p> <\/br><\/p>\n<ul>\n<li>Contract <\/li>\n<\/ul>\n<p> <\/br><\/p>\n<h3>Job function <\/h3>\n<p> <\/br><\/p>\n<ul>\n<li>\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a <\/li>\n<\/ul>\n<p> <\/br><\/p>\n<h3>Industries <\/h3>\n<p> <\/br><\/p>\n<ul>\n<li>IT Services and IT Consulting <\/li>\n<\/ul>\n<p> #J-18808-Ljbffr<\/p>\n<p>2025-11-11 12:53:55<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1348],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-54858","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-it-technology","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1348":"IT &amp; 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