{"id":55162,"date":"2026-04-07T20:36:18","date_gmt":"2026-04-07T16:36:18","guid":{"rendered":"https:\/\/herecareers.com\/job\/crae-group-ltd-customer-support-agent-remote\/"},"modified":"2026-04-07T20:36:19","modified_gmt":"2026-04-07T16:36:19","slug":"crae-group-ltd-customer-support-agent-remote","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/crae-group-ltd-customer-support-agent-remote\/","title":{"rendered":"CRAE GROUP LTD: Customer Support Agent (Remote)"},"content":{"rendered":"<p>Remote Jobs<\/p>\n<p>Region: Anywhere in the World<\/p>\n<p>State: Lemesos<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/we-work-remotely.imgix.net\/logos\/0171\/2945\/logo.gif?ixlib=rails-4.0.0&#038;w=50&#038;h=50&#038;dpr=2&#038;fit=fill&#038;auto=compress\" \/><\/p>\n<p>\n  <strong>Headquarters:<\/strong> Cyprus<br \/>\n    <br \/><strong>URL:<\/strong> <a href=\"https:\/\/craegroup.com\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/craegroup.com<\/a>\n<\/p>\n<p>CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. We develop, maintain and deploy various IT and customer based services to numerous businesses in various industries around the world.<\/p>\n<p>Founded in 2018, our continuous energy and efforts aim towards becoming a leading service provider, with an already impressive growth since our launch. We are a young, dynamic team who enjoy working in tech among creative and talented individuals.<\/p>\n<p>Our asset is the great people within our company with a unique approach on how to properly maintain our services and products.<\/p>\n<p>We are looking for talented&nbsp;<strong>Customer Support Representative&nbsp;<\/strong>to join our team remotely.<\/p>\n<p><strong>Monthly salary range:&nbsp;<\/strong>\u20ac1,400-\u20ac2,000 (gross)&nbsp;+ performance bonus<em><br \/>Depending on experience and performance.<br \/><strong><br \/><\/strong><\/em><strong>Work schedule:&nbsp;<\/strong>4 days on, 4 days off.<br \/><strong><br \/>An option of 2 shifts to be permanently put on:<\/strong> 10:00-22:00 or 22:00-10:00 (Cyprus local time).<\/p>\n<p><strong>Job Description &amp; Responsibilities:<\/strong><\/p>\n<ul>\n<li>Communication with customers through live chat and e-mails.<\/li>\n<li>Maintain prompt and empathetic attitude towards customers.<\/li>\n<li>Acknowledge and resolve customers\u2019 issues and queries.<\/li>\n<li>Keeping up to date with products terms, offers and functions.<\/li>\n<li>Report and escalate advanced customer queries to the relevant departments.<\/li>\n<li>Perform first-step investigations on queries and issues.<\/li>\n<\/ul>\n<p><strong>Experience and qualifications:<\/strong><\/p>\n<ul>\n<li>Proficiency in both written and verbal English, with excellent language skills.<\/li>\n<li>Strong communication abilities, enabling effective interaction and collaboration.<\/li>\n<li>Solid computer literacy and adept typing skills.<\/li>\n<li>Ability to perform effectively within a multitasking work environment.<\/li>\n<li>2+ years experience in&nbsp;online customer support is mandatory.<\/li>\n<\/ul>\n<p><strong>What We Offer:<\/strong><\/p>\n<ul>\n<li>A competitive and attractive remuneration package that values your skills and contributions.<\/li>\n<li>The chance to join a dynamic, forward-thinking European company and play a key role in its success.<\/li>\n<li>Performance-based monthly bonuses.<\/li>\n<li>Flexible remote work.<\/li>\n<\/ul>\n<p>We look forward to hearing from you!<\/p>\n<p><em>Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. Thank you for your understanding.<\/em><\/p>\n<p><strong>To apply:<\/strong> <a href=\"https:\/\/weworkremotely.com\/remote-jobs\/crae-group-ltd-customer-support-agent-remote\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/weworkremotely.com\/remote-jobs\/crae-group-ltd-customer-support-agent-remote<\/a><\/p>\n<p>Email \/ Chat Support<\/p>\n<p>&nbsp;<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[1174],"job_listing_category":[1265],"job_listing_location":[2093],"job_listing_tag":[],"class_list":["post-55162","job_listing","type-job_listing","status-publish","hentry","job_listing_type-remote","job_listing_category-customer-support","job_listing_location-lemesos"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1265":"Customer Support"},"_job_type":{"1174":"Remote"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/weworkremotely.com\/remote-jobs\/crae-group-ltd-customer-support-agent-remote","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"2093":"Lemesos"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/55162","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=55162"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=55162"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=55162"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=55162"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=55162"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=55162"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}