{"id":63521,"date":"2026-01-24T22:37:15","date_gmt":"2026-01-24T18:37:15","guid":{"rendered":"https:\/\/herecareers.com\/job\/contra-customer-support-weekends\/"},"modified":"2026-01-24T22:37:21","modified_gmt":"2026-01-24T18:37:21","slug":"contra-customer-support-weekends","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/contra-customer-support-weekends\/","title":{"rendered":"Contra: Customer Support (Weekends)"},"content":{"rendered":"<p>Remote Jobs<\/p>\n<p>Region: Anywhere in the World<\/p>\n<p>State: California<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/we-work-remotely.imgix.net\/logos\/0083\/5744\/logo.gif?ixlib=rails-4.0.0&#038;w=50&#038;h=50&#038;dpr=2&#038;fit=fill&#038;auto=compress\" \/><\/p>\n<p>\n  <strong>Headquarters:<\/strong> San Francisco, CA<br \/>\n    <br \/><strong>URL:<\/strong> <a href=\"http:\/\/bit.ly\/3kLhMdk\" rel=\"nofollow noopener\" target=\"_blank\">http:\/\/bit.ly\/3kLhMdk<\/a>\n<\/p>\n<p><strong>Who we are and what we do<\/strong><\/p>\n<p>Contra is building the world\u2019s first professional network for independent creatives and the companies that hire them. We are commission-free, global, and focused on enabling the future of flexible work. Alongside our network and marketplace, we\u2019re launching new product lines including <strong>Contra for Companies<\/strong>, <strong>Contra Ads Network<\/strong>, \u0648 <strong>Creative RLHF &amp; Evaluation Services<\/strong> for AI labs and creative-tool companies.<\/p>\n<p>We&#8217;ve raised over $51M from leading investors like NEA, Unusual Ventures, and Cowboy Ventures &#8211; and we&#8217;re just getting started.<\/p>\n<p><strong>What&nbsp;you\u2019ll&nbsp;be&nbsp;responsible&nbsp;for:<\/strong><\/p>\n<ul>\n<li>Provide world-class support by taking ownership on user issues &#8211; working closely with the engineering, product and other teams to address and resolve user issues quickly.<\/li>\n<li>Become a Contra product expert &#8211; focusing on user workflows, integrations, and platform functionality.<\/li>\n<li>Work with a sense of urgency and quickly identify root cause of issues and ensure SLAs\/turnaround times are met.<\/li>\n<li>Suggest process improvements and introduce best practices for operations.<\/li>\n<li>Provide regular insights and feedback on project status, achievements, and areas needing improvement.<\/li>\n<li>Keep our knowledge base updated, refine, and optimize help content, ensuring it supports user self-service and automated tools&#8217; effectiveness.<\/li>\n<li>Enhance the efficiency of customer support operations, focusing on reducing response and resolution times.<\/li>\n<li>Continuously analyze performance metrics and processes to identify opportunities for further improvement and automation.<\/li>\n<\/ul>\n<p><strong>\u0627\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a:<\/strong><\/p>\n<ul>\n<li>2+ year in Customer Support<\/li>\n<li>Experience troubleshooting technical issues<\/li>\n<li>Strong communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders.<\/li>\n<li>Excellent problem-solving skills and the ability to think strategically.<\/li>\n<li>Excellent verbal and written communication skills.<\/li>\n<li>Shift:\n<ul>\n<li>Monday, Tuesday, Friday, Saturday, Sunday (9am-5pm EST)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Tools&nbsp;you&#8217;ll&nbsp;be&nbsp;using:<\/strong><\/p>\n<ul>\n<li>Intercom (primary tool)<\/li>\n<li>Retool<\/li>\n<li>Hubspot<\/li>\n<li>Notion<\/li>\n<li>Looker<\/li>\n<li>Linear<\/li>\n<\/ul>\n<p><strong>Total&nbsp;Comp:<\/strong><\/p>\n<ul>\n<li>Salary:&nbsp;$65,000-$75,000<\/li>\n<li>Medical,&nbsp;Dental,&nbsp;Vision&nbsp;Benefits<\/li>\n<li>401k&nbsp;Matching<\/li>\n<li>We&nbsp;will&nbsp;provide&nbsp;you&nbsp;with&nbsp;a&nbsp;company&nbsp;laptop&nbsp;on&nbsp;your&nbsp;start&nbsp;date<\/li>\n<\/ul>\n<p><strong>Interview&nbsp;Process<\/strong><\/p>\n<ul>\n<li>Interview&nbsp;with&nbsp;the&nbsp;Recruiting&nbsp;Team (30 minutes)<\/li>\n<li>Interview&nbsp;with&nbsp;Hiring&nbsp;Manager (40 minutes)<\/li>\n<li>Culture Interview with Head of Operations (30 minutes)<\/li>\n<li>Paid&nbsp;Case&nbsp;Study&nbsp;+&nbsp;Presentation (45 minutes)<\/li>\n<\/ul>\n<p><em>Note: Contra communicates with applicants through @contra.com domains only. We never ask for money from potential employees. For the latest job postings, visit <a href=\"https:\/\/www.contra.com\/careers\" rel=\"nofollow noopener\" target=\"_blank\">Contra Careers<\/a>.<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><strong>To apply:<\/strong> <a href=\"https:\/\/weworkremotely.com\/remote-jobs\/contra-customer-support-weekends-2\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/weworkremotely.com\/remote-jobs\/contra-customer-support-weekends-2<\/a><\/p>\n<p>&nbsp;<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[1174],"job_listing_category":[671],"job_listing_location":[1635],"job_listing_tag":[],"class_list":["post-63521","job_listing","type-job_listing","status-publish","hentry","job_listing_type-remote","job_listing_category-design","job_listing_location-california"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"671":"Design"},"_job_type":{"1174":"Remote"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/weworkremotely.com\/remote-jobs\/contra-customer-support-weekends-2","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"1635":"California"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/63521","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=63521"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=63521"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=63521"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=63521"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=63521"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=63521"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}