{"id":70031,"date":"2026-03-07T16:41:30","date_gmt":"2026-03-07T12:41:30","guid":{"rendered":"https:\/\/herecareers.com\/job\/customer-relations-agent\/"},"modified":"2026-03-07T16:41:34","modified_gmt":"2026-03-07T12:41:34","slug":"customer-relations-agent","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/customer-relations-agent\/","title":{"rendered":"Customer Relations Agent"},"content":{"rendered":"<p class=\"MsoNormal\"><strong>\u0627\u0644\u0648\u0635\u0641<\/strong><br \/>In this fully remote position, you will manage post-cruise guest interactions by providing premium service through inbound and outbound calls, resolving concerns with empathy and professionalism. This role requires independent work, strong research, negotiation, and conflict resolution skills to handle a variety of cases under tight deadlines. You will also advocate for guests by communicating their experiences and identifying trends or sensitive issues to help drive positive change. A background in project management, excellent communication skills, and a commitment to exceptional customer service are essential.<\/p>\n<h3>\u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0648\u0638\u064a\u0641\u064a\u0629:<\/h3>\n<ul style=\"margin-top: 0in;\" type=\"disc\">\n<li class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo1; tab-stops: list .5in;\">Manage inbound and outbound calls to discuss guests\u2019 post-cruise experiences.<\/li>\n<li class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo1; tab-stops: list .5in;\">Work independently to manage a variety of cases requiring critical thinking, research, and negotiation skills within short deadlines.<\/li>\n<li class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo1; tab-stops: list .5in;\">Reinforce a customer-centric attitude using strong conflict resolution, negotiation, and mediation skills.<\/li>\n<li class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo1; tab-stops: list .5in;\">Support post-cruise guest retention efforts through professional compassion, focusing on empathy and guest education.<\/li>\n<li class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo1; tab-stops: list .5in;\">Serve as a customer advocate by highlighting guests\u2019 perspectives and experiences to promote positive change within the organization.<\/li>\n<li class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo1; tab-stops: list .5in;\">Act and communicate on behalf of the executive team.<\/li>\n<li class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo1; tab-stops: list .5in;\">Create and maintain cases within the CRM, providing valuable information that supports product enhancement, brand retention, and our mission of offering optimal guest experiences.<\/li>\n<li class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo1; tab-stops: list .5in;\">Provide real-time communication of trends, high-risk, and sensitive situations to management.<\/li>\n<\/ul>\n<h3>Job Requirements:<\/h3>\n<ul>\n<li class=\"MsoNormal\"> 5+ years of progressive experience in customer retention, case management, customer de-escalation, or closely related customer centric roles.<\/li>\n<li class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo2; tab-stops: list .5in;\">3+ years research and resolution; this position is highly autonomous.<\/li>\n<li class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo2; tab-stops: list .5in;\">Exceptional customer service skills with a genuine desire to assist guests, teams, and colleagues.<\/li>\n<li class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo2; tab-stops: list .5in;\">Maintain trust and responsibility with confidential information.<\/li>\n<li class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo2; tab-stops: list .5in;\">Professional phone etiquette, business communication, negotiation, and mediation skills.<\/li>\n<li class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo2; tab-stops: list .5in;\">Ability to solve practical problems and handle a variety of variables in situations with inconsistent information, with a willingness to do what is needed to complete tasks.<\/li>\n<li class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo2; tab-stops: list .5in;\">Availability to work evenings, weekends, and holidays.<\/li>\n<\/ul>\n<h3><u>What We Offer You<\/u>:<\/h3>\n<ul style=\"margin-top: 0in;\" type=\"disc\">\n<li class=\"MsoNormal\" style=\"mso-list: l2 level1 lfo3; tab-stops: list .5in;\">Highly competitive compensation plan. <\/li>\n<ul style=\"margin-top: 0in;\" type=\"circle\">\n<li class=\"MsoNormal\" style=\"mso-list: l2 level2 lfo3; tab-stops: list 1.0in;\">Hourly compensation range $17.59-$26.45 determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.<\/li>\n<li class=\"MsoNormal\" style=\"mso-list: l2 level2 lfo3; tab-stops: list 1.0in;\">Employees are eligible for annual discretionary bonus.<\/li>\n<li class=\"MsoNormal\" style=\"mso-list: l2 level2 lfo3; tab-stops: list 1.0in;\">401(k) plan with company match.<\/li>\n<li class=\"MsoNormal\" style=\"mso-list: l2 level2 lfo3; tab-stops: list 1.0in;\">Employee Share Purchase Plan (ESPP) Viking full-time regular employees working in the United States can purchase Viking shares through payroll deductions<\/li>\n<\/ul>\n<li class=\"MsoNormal\" style=\"mso-list: l2 level1 lfo3; tab-stops: list .5in;\">Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking).<\/li>\n<li class=\"MsoNormal\" style=\"mso-list: l2 level1 lfo3; tab-stops: list .5in;\">Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year.<\/li>\n<li class=\"MsoNormal\" style=\"mso-list: l2 level1 lfo3; tab-stops: list .5in;\">Opportunity to take a free and\/or discounted cruise.<\/li>\n<li class=\"MsoNormal\" style=\"mso-list: l2 level1 lfo3; tab-stops: list .5in;\">Highly subsidized gym membership.<\/li>\n<li class=\"MsoNormal\" style=\"mso-list: l2 level1 lfo3; tab-stops: list .5in;\">Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name.<\/li>\n<\/ul>\n<p class=\"MsoNormal\"><strong><em>Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams\u2019 outstanding contributions.<\/em><\/strong><\/p>\n<h3><u>About Viking<\/u><\/h3>\n<p class=\"MsoNormal\">Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person\u00ae.<\/p>\n<p class=\"MsoNormal\">Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by <em>Cond\u00e9 Nast Traveler<\/em> and voted at the top of its categories by <em>Travel + Leisure<\/em>. No other cruise line has ever received these same honors by both publications at the same time.<\/p>\n<h3> #Nationwide#25<\/h3>\n<p>Originally posted on <a href=\"https:\/\/himalayas.app\" rel=\"nofollow noopener\" target=\"_blank\">Himalayas<\/a><\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[1174],"job_listing_category":[47],"job_listing_location":[],"job_listing_tag":[],"class_list":["post-70031","job_listing","type-job_listing","status-publish","hentry","job_listing_type-remote","job_listing_category-customer-service"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"47":"Customer service"},"_job_type":{"1174":"Remote"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/himalayas.app\/companies\/viking-cruises-us\/jobs\/customer-relations-agent-5484754268","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":[],"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/70031","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=70031"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=70031"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=70031"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=70031"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=70031"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=70031"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}