411_3057325<\/p>\n
An international leading FX Broker is seeking an experienced and strategic CRM Department Manager <\/b> to lead its CRM function in Dubai. This role is ideal for a results-driven leader with deep CRM expertise strong analytical acumen and proven experience managing CRM teams within the Forex or financial services industry. <\/p>\n
As the Head of the CRM Department you will be responsible for driving CRM strategy, optimizing systems and processes, and delivering a premium consistent client experience across all touchpoints. This is a key leadership role that will have a direct impact on customer retention, engagement and overall operational efficiency. <\/p>\n
Lead, mentor and develop a team of CRM Specialists to ensure high performance and alignment with business objectives. <\/p>\n<\/li>\n
Oversee workload distribution, training, coaching and KPI achievement across the CRM department. <\/p>\n<\/li>\n
Establish and maintain best practices, workflows and performance standards for all CRM operations. <\/p>\n<\/li>\n<\/ul>\n
Develop and execute comprehensive CRM strategies to drive customer retention, engagement and long\u2011term value. <\/p>\n<\/li>\n
Ensure CRM initiatives align with commercial targets, customer lifecycle goals and segmentation strategies. <\/p>\n<\/li>\n<\/ul>\n
Own the CRM platform including system configuration, workflow design, integrations, upgrades and ongoing maintenance. <\/p>\n<\/li>\n
Ensure data accuracy, governance, system efficiency and optimal platform performance. <\/p>\n<\/li>\n
Collaborate with internal technical teams and external vendors to implement enhancements and resolve issues. <\/p>\n<\/li>\n<\/ul>\n
Lead behavioral analysis, data interpretation and customer segmentation to support strategic decision\u2011making. <\/p>\n<\/li>\n
Monitor and report on CRM KPIs, campaign performance and end\u2011to\u2011end customer journey metrics. <\/p>\n<\/li>\n
Provide clear actionable insights and reports to senior management. <\/p>\n<\/li>\n<\/ul>\n
Work closely with Sales, Marketing, Operations and Compliance teams to ensure seamless customer experiences and aligned strategies. <\/p>\n<\/li>\n
Act as the primary point of coordination for CRM\u2011driven initiatives across departments. <\/p>\n<\/li>\n<\/ul>\n
Continuously evaluate and improve CRM processes and operational workflows. <\/p>\n<\/li>\n
Drive automation, efficiency improvements and system enhancements. <\/p>\n<\/li>\n
Recommend and implement innovative CRM solutions to elevate customer satisfaction and engagement. <\/p>\n<\/li>\n<\/ul>\n
Minimum 3 years of experience <\/b> in CRM roles with at least 2 years in a leadership or managerial capacity <\/b> within Forex or financial services. <\/p>\n<\/li>\n Proven experience managing CRM teams and leading cross\u2011functional initiatives. <\/p>\n<\/li>\n Strong hands\u2011on knowledge of CRM systems including workflow configuration and data management. <\/p>\n<\/li>\n Excellent communication skills in English; Hindi is a strong advantage <\/b>. <\/p>\n<\/li>\n Advanced proficiency in Excel and MS Office; experience with BI and reporting tools is preferred. <\/p>\n<\/li>\n Strong analytical and strategic thinking capabilities with excellent problem\u2011solving skills. <\/p>\n<\/li>\n Demonstrated leadership, organizational and time\u2011management abilities. <\/p>\n<\/li>\n Ability to adapt to evolving systems, processes and business requirements. <\/p>\n<\/li>\n<\/ul>\n Lead a high\u2011impact CRM function within a global FX brokerage. <\/p>\n<\/li>\n Play a key role in shaping CRM strategy and enhancing the company\u2011wide customer experience. <\/p>\n<\/li>\n Access strong opportunities for leadership development and career progression. <\/p>\n<\/li>\n<\/ul>\n #J-18808-Ljbffr<\/p>\n 2026-02-27 08:34:13<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1293],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-76111","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-finance","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1293":"FINANCE"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/en-ae.whatjobs.com\/coopob__cpl___411_3057325__3583?utm_source=3583&utm_medium=feed&keyword=CRM-Department-Manager&location=Dubai&geoID=3","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"720":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/76111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=76111"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=76111"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=76111"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=76111"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=76111"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=76111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Why Join Us <\/h3>\n
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