{"id":77280,"date":"2026-03-07T22:57:39","date_gmt":"2026-03-07T18:57:39","guid":{"rendered":"https:\/\/herecareers.com\/job\/head-client-service-unit-private-banking-uaen-only\/"},"modified":"2026-03-07T22:57:39","modified_gmt":"2026-03-07T18:57:39","slug":"head-client-service-unit-private-banking-uaen-only","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/head-client-service-unit-private-banking-uaen-only\/","title":{"rendered":"Head \u2013 Client Service Unit &#8211; Private Banking &#8211; UAEN Only"},"content":{"rendered":"<p>411_3136266<\/p>\n<p><p>\u064a\u0639\u062f \u0628\u0631\u0646\u0627\u0645\u062c <b>Head of Client Service unit <\/b> is one of the leadership roles in Private Banking, reporting to the Head of Private Banking. Main purpose of this role is: <\/p>\n<h3>\u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a <\/h3>\n<ul>\n<li>Handling a team of Customer Service Managers who are tagged to RMs and Clients <\/li>\n<li>Acting as an interface between the team and other departments such as Products, Operations, Credit, Contact Center, Digital Squads i.e. Wealth, Mobile &#038; Online Banking, to ensure efficient client experience <\/li>\n<li>Bring in efficiency in the process managing TAT, Errors and putting relevant controls <\/li>\n<li>Ensure the team is on top of updation of KYC for clients in their portfolio <\/li>\n<li>Keep all the SOPs, SLAs &#038; Process notes in place <\/li>\n<li>Ensure all forms, collaterals stationeries are updated regularly in physical &#038; digital form <\/li>\n<li>Manage all digital journeys which initiates client requests in Face App and EDMS, and strive towards digitizing manual process from time to time <\/li>\n<li>Own client experience for the private bank and work closely with the Retail bank\u2019s CX team and be in control of any Client Complaints, NPS and other Customer Surveys <\/li>\n<li>Working closely with Governance teams and Audit on onboarding, KYC, Client experience management &#038; Operational risks and controls <\/li>\n<li>Driving cross-sell from CSMs for deposit acquisition, FX and other focus areas as may emerge from time to time <\/li>\n<\/ul>\n<p> #J-18808-Ljbffr<\/p>\n<p>2026-02-25 08:20:18<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1293],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-77280","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-finance","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1293":"FINANCE"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/en-ae.whatjobs.com\/coopob__cpl___411_3136266__3583?utm_source=3583&utm_medium=feed&keyword=Head-Client&location=-United-Arab-Emirates","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"720":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/77280","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=77280"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=77280"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=77280"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=77280"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=77280"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=77280"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}