{"id":78266,"date":"2026-03-07T23:34:16","date_gmt":"2026-03-07T19:34:16","guid":{"rendered":"https:\/\/herecareers.com\/job\/senior-executive-bpi-e-services\/"},"modified":"2026-03-07T23:34:17","modified_gmt":"2026-03-07T19:34:17","slug":"senior-executive-bpi-e-services","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/senior-executive-bpi-e-services\/","title":{"rendered":"SENIOR EXECUTIVE &#8211; BPI &#038; E SERVICES"},"content":{"rendered":"<p>411_3193963<\/p>\n<p><h3>\u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a <\/h3>\n<ul>\n<li>To review and update all business processes and procedures commercial related, ensure they are aligned and meet the Audit standards. <\/li>\n<li>To improve business process through innovation and application of technology in order to provide better customer service satisfaction and enhanced business transactions. <\/li>\n<li>Enhancing CRM and incorporating all Commercial process and procedures that adds value to CRM thereby contributing to an efficient and faster customer service satisfaction. <\/li>\n<li>To update the Contractual Agreement \/ Tariff Exception Request terms &#038; conditions in PROMIS Billing \/ General Cargo System when required. <\/li>\n<li>To conduct quality audits with Quality Control Department and ensure that all process within the department are in accordance with the ISO quality audit standards thereby maintaining the highest ISO 10002:2004 standards. <\/li>\n<li>To review and update all internal\/external audit reports and ensure all action plans agreed by Management are compiled and delivered within the time frame. <\/li>\n<li>To ensure the maximum customer adoption of all Dubai Trade Services and be accountable for preparing online adoption \/ analytical reports to support Management for Business analysis on a regular basis. <\/li>\n<li>To coordinate with Customers, IT, Operations, Dubai Trade and Dubai Customs for system developments and integration across business units, ensure that the initial demand requests implemented within the scheduled time frame <\/li>\n<li>To perform UAT testing and provide Commercial feedback for new system development\/enhancement thereby the implementation plan aligned with the business requirement <\/li>\n<li>Responsible for the preparation of Initial Demand Request along with BRS-Business Requirement Specification for all Commercial related system enhancement \/ projects. <\/li>\n<li>Comprehensively verify SRS- System Requirement Specification documents for new Commercial projects and ensure that all business requirements are properly documented. <\/li>\n<li>To review all processes impacting the customers, identify areas of improvement for better Customer satisfaction and coordinate with the concerned Stakeholders such as IT, Operations and other departments. <\/li>\n<li>Ensure compliance to IT policy in terms of implementation and monitoring of information security management in your department in line with the UAE region ISR policy. <\/li>\n<\/ul>\n<p> #J-18808-Ljbffr<\/p>\n<p>2026-02-27 08:34:56<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1347],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-78266","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-management-operations","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1347":"Management &amp; 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