{"id":80509,"date":"2026-04-13T17:37:16","date_gmt":"2026-04-13T13:37:16","guid":{"rendered":"https:\/\/herecareers.com\/job\/program-director-crm\/"},"modified":"2026-04-13T17:37:17","modified_gmt":"2026-04-13T13:37:17","slug":"program-director-crm","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/program-director-crm\/","title":{"rendered":"Program Director &#8211; CRM"},"content":{"rendered":"<p>411_3301224<\/p>\n<p><h3>Experience And Qualification <\/h3>\n<ul>\n<li>University Degree in Technology, Management or equivalent <\/li>\n<li>MBA or equivalent master\u2019s degree is preferred. <\/li>\n<li>Proven leadership of enterprise CRM or front-office platform transformations <\/li>\n<li>Direct experience with CRM systems like Microsoft Dynamics CRM (or Dynamics 365), Salesforce <\/li>\n<li>Experience working with Lighthouse CRM or comparable CRM platforms <\/li>\n<li>Strong exposure to Wholesale Banking and Investment Banking &#038; Markets environments <\/li>\n<li>Experience delivering transformation under regulatory and control scrutiny <\/li>\n<li>Minimum experience of 12+ years in program leadership roles in banking <\/li>\n<li>Management of budgets of 50m AED onwards at a minimum <\/li>\n<li>Track benefits realization and value delivery <\/li>\n<li>Extensive experience in global tier 1 banking environments with a background in management consulting ideally <\/li>\n<li>Experience operating under regulatory scrutiny and audit environments <\/li>\n<li>Demonstrated success managing complex stakeholder and vendor landscapes <\/li>\n<li>Strong regulatory and risk mindset <\/li>\n<li>This is a front-to-back role, so candidates from a purely IT background will less likely be considered over candidates with front-to-back experience <\/li>\n<li>Certification(s) such as SAFe, Prince2 or PMP mandatory <\/li>\n<\/ul>\n<h3>Skills <\/h3>\n<ul>\n<li>Executive level communication and influence <\/li>\n<li>Experience in oversight\/managing multiple projects\/programs concurrently and promoting outcomes ownership vs. activity management <\/li>\n<li>Take strategic objectives and executive into outcomes <\/li>\n<li>Experience in handling multiple programs with interdependencies and an ability to proactively resolve material risks and issues <\/li>\n<li>Experience in managing\/working across various project management delivery methodologies (Agile, Waterfall, Hybrid) <\/li>\n<li>Experience of working with a cross-functional team <\/li>\n<li>Good stakeholder management capability and working with the bank\u2019s senior management, sometimes \u2018leading without authority\u2019 <\/li>\n<li>Willing to learn, collaborate, go the extra-mile, and demonstrate a high level of integrity with the ability to handle highly confidential information appropriately <\/li>\n<li>Supervises, coaches, and develops other team members to build scalable leadership <\/li>\n<li>Demonstrates high level of integrity and ability to handle highly confidential information appropriately <\/li>\n<\/ul>\n<p> #J-18808-Ljbffr<\/p>\n<p>2026-03-27 08:35:49<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1347],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-80509","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-management-operations","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1347":"Management &amp; 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