{"id":81139,"date":"2026-04-13T17:47:01","date_gmt":"2026-04-13T13:47:01","guid":{"rendered":"https:\/\/herecareers.com\/job\/head-of-customer-service\/"},"modified":"2026-04-13T17:47:02","modified_gmt":"2026-04-13T13:47:02","slug":"head-of-customer-service","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/head-of-customer-service\/","title":{"rendered":"Head of Customer Service"},"content":{"rendered":"<p>411_3311866<\/p>\n<p><h3>Head of Customer Service\/Support <\/h3>\n<p>Pay CC is a cutting-edge payment solution provider, specifically tailored for high-risk industries. We are looking for a Head of Support to join our rapidly growing team in Dubai. <\/p>\n<h3>\u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a <\/h3>\n<ul>\n<li>Payment Traffic Optimization: Analyse and enhance payment routing strategies to maximize success rates and minimize transaction costs. <\/li>\n<li>Third-Party Integration: Oversee the integration of new payment solutions, ensuring seamless connectivity with banks and payment providers. <\/li>\n<li>Team Leadership: Manage and mentor a team of payment support agents, fostering a culture of continuous improvement and excellence. <\/li>\n<li>Technical Collaboration: Work closely with the tech department to address technical challenges, perform product testing, and manage the payment technical backlog. <\/li>\n<li>Stakeholder Communication: Serve as the primary liaison between internal teams and external payment providers, handling escalations and ensuring clear communication. <\/li>\n<li>Documentation &#038; Compliance: Maintain comprehensive documentation of payment processes and ensure compliance with legal and operational standards. <\/li>\n<\/ul>\n<h3>Qualifications &#038; Skills <\/h3>\n<ul>\n<li>Experience: Min 10+ years in a similar role within the payments industry. <\/li>\n<li>Analytical Skills: Strong ability to analyse data, identify trends, and implement optimization strategies. <\/li>\n<li>Technical Proficiency: Familiarity with payment platforms such as Devcode (PaymentIQ) and Praxis, including routing and fallback mechanisms. <\/li>\n<li>API Knowledge: Experience with APIs and system integrations is beneficial. <\/li>\n<li>Communication: Excellent interpersonal and communication skills, capable of managing cross\u2011functional relationships. <\/li>\n<li>Problem\u2011Solving: Proactive in identifying issues and implementing effective solutions. <\/li>\n<\/ul>\n<p>Apply now! <\/p>\n<\/p>\n<p> #J-18808-Ljbffr<\/p>\n<p>2026-03-28 08:09:19<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1347],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-81139","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-management-operations","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1347":"Management &amp; Operations"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"2026-06-18","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/en-ae.whatjobs.com\/coopob__cpl___411_3311866__3583?utm_source=3583&utm_medium=feed&keyword=Head-of-Customer&location=Dubai&geoID=3","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"2026-06-14","_job_address":"","_job_location":{"720":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/81139","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=81139"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=81139"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=81139"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=81139"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=81139"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=81139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}