411_3343441<\/p>\n
Job Title: <\/b> Vice President \u2013 Onboarding & Servicing | Retail Ops (UAEn) <\/p>\nJob Purpose <\/h3>\n
To lead and manage the Bank\u2019s Account Onboarding, Customer Servicing, ATM Operations, and Cash Management functions, ensuring efficient, secure, and compliant service delivery in line with the Bank\u2019s strategic objectives. The role is responsible for optimizing operational performance, enhancing customer experience, mitigating risks, and driving continuous improvement through technology and process excellence. <\/p>\n
Develop and execute the functional strategy for onboarding, servicing, ATM operations, and cash management aligned with the Bank\u2019s overall business goals. <\/p>\n
Establish governance frameworks, policies, and procedures to ensure consistency, control, and regulatory compliance. <\/p>\n
Support digital transformation initiatives to enhance operational efficiency and customer experience. <\/p>\n
Operations Management <\/b> <\/p>\n
Oversee end-to-end operational activities for account opening, maintenance, servicing, ATM network operations, and cash handling. <\/p>\n
Ensure smooth and efficient operations, minimizing downtime and optimizing transaction processing times. <\/p>\n
Monitor service levels and operational KPIs to ensure high performance and reliability. <\/p>\n
Customer Experience <\/b> <\/p>\n
Ensure delivery of high-quality services that meet or exceed customer expectations. <\/p>\n
Resolve escalated customer issues promptly and implement improvements to enhance satisfaction and retention. <\/p>\n
Risk, Compliance & Controls <\/b> <\/p>\n
Ensure full compliance with regulatory requirements, Central Bank guidelines, and internal policies. <\/p>\n
Implement robust risk management and internal control measures related to cash handling, fraud prevention, and ATM operations. <\/p>\n
Ensure operational resilience and business continuity within the function. <\/p>\n
Manage departmental budgets, forecasts, and financial performance. <\/p>\n
Optimize resource utilization while controlling costs and supporting revenue growth initiatives. <\/p>\n
Technology & Process Improvement <\/b> <\/p>\n
Drive automation, digitization, and adoption of new technologies to enhance service delivery and operational efficiency. <\/p>\n
Lead process re-engineering initiatives to eliminate inefficiencies and strengthen controls. <\/p>\n
Leadership & People Management <\/b> <\/p>\n
Lead, coach, and develop a high-performing team. <\/p>\n
Promote a culture of accountability, collaboration, and continuous improvement. <\/p>\n
Manage workforce planning, performance management, and succession development. <\/p>\n
Collaborate with internal stakeholders including Retail Banking, IT, Risk, Compliance, and Operations. <\/p>\n
Manage relationships with external vendors for ATM maintenance, cash logistics, and technology services. <\/p>\n
Provide regular performance updates to senior management. <\/p>\n
Efficient and reliable onboarding, servicing, ATM, and cash operations <\/p>\n
High customer satisfaction and service quality <\/p>\n
Compliance with regulatory and internal standards <\/p>\n
Achievement of financial and operational targets <\/p>\n
Successful implementation of technology and process improvements <\/p>\n
Development of a competent and engaged team <\/p>\n
Bachelor\u2019s degree in Business, Finance, Banking, or related field (Master\u2019s preferred). <\/p>\n
Minimum 10\u201312 years of relevant banking experience, with significant exposure to onboarding, servicing, ATM operations, or cash management. <\/p>\n
Proven leadership experience managing large operational teams. <\/p>\n
Strong knowledge of banking systems, digital onboarding platforms, ATM networks, and cash management processes. <\/p>\n
View our Equal Employment Opportunity Policy <\/p>\n<\/p>\n
#J-18808-Ljbffr<\/p>\n
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