{"id":84531,"date":"2026-03-30T13:41:11","date_gmt":"2026-03-30T09:41:11","guid":{"rendered":"https:\/\/herecareers.com\/job\/premier-success-manager\/"},"modified":"2026-03-30T13:41:13","modified_gmt":"2026-03-30T09:41:13","slug":"premier-success-manager","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/premier-success-manager\/","title":{"rendered":"Premier Success Manager"},"content":{"rendered":"<p>411_2970668<\/p>\n<p><h3>Overview <\/h3>\n<p>If you\u2019re ready for a great career opportunity, now is the time to join Extreme Networks! Recognized by IDC and Gartner for our market leadership in data center networks, Extreme helps organizations around the world build the networks of tomorrow. <\/p>\n<p>The Premier Success Manager (PSM) is the key customer advocate and the leader providing high\u2011touch engagement for Extreme\u2019s most valued and strategic customers. The PSM plays a pivotal role throughout the customer lifecycle\u2014from onboarding and adoption to expansion and renewal\u2014ensuring each phase aligns with the customers\u2019 success goals and is supported by proactive engagement. <\/p>\n<p>Success in this role is measured through key performance indicators such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and renewal rates reflecting the impact of the PSM on long\u2011term customer value. <\/p>\n<h3>Account Management (70\u00a0%) <\/h3>\n<ul>\n<li>Primary account contact for Customer Success within Extreme Premier Support <\/li>\n<li>Coordinate as the focal point for all post\u2011sales account\u2011related activities with Sales Teams, GTAC, Professional Services, Cloud Services, and the entire support organization <\/li>\n<li>Proactively engage customers for requirements related to product enhancements that would improve product serviceability and usability. Work closely with the appropriate Engineering organization to ensure clear understanding and implementation of approved enhancements and create feature requests for additional improvements <\/li>\n<li>Provide quarterly reviews to assigned Premier customers <\/li>\n<li>Establish regular communications with customers, including on\u2011site visits <\/li>\n<li>Utilize Extreme\u2019s SFDC reporting capabilities for product trend analysis to gain early awareness of issues <\/li>\n<li>Provide on\u2011site or remote presence during critical or high\u2011visibility engagements, project\u2011managing account recovery activities while delivering the appropriate ongoing status and post\u2011mortem documentation <\/li>\n<li>Work with and provide daily guidance as needed to Extreme GTAC and HW\/SW engineers assigned to work on issues reported by the assigned customer base <\/li>\n<li>Respond promptly to customer needs, providing value\u2011added services where applicable <\/li>\n<li>Ensure that accurate documentation of customers\u2019 Extreme network and associated information is current and available for customer support to access and streamline the issue resolution process <\/li>\n<li>Monitor review and track all support cases, maintain tracking documents, and monitor for negative trends, taking appropriate actions such as notifying\/engaging the technical support management team and product quality <\/li>\n<li>Proactively administer the customer\u2019s environment: review cases and conduct early trend\u2011indicator analysis, review logs, field notices, EOL\/EOS status, etc. <\/li>\n<li>Proactively engage customer requirements related to product enhancements that would improve product serviceability and usability. Represent\/present the customer requirement to the appropriate Engineering organization to ensure clear understanding and implementation of approved enhancements <\/li>\n<li>Demo and provide ongoing training and assistance on our Extreme Platform ONE software package <\/li>\n<\/ul>\n<h3>Revenue Generating Service Projects (15\u00a0%) <\/h3>\n<ul>\n<li>Work closely with the customer to ensure satisfaction of all professional services account engagements <\/li>\n<li>Support the sales team on pre\u2011sales activities such as customer escalations, troubleshooting, customer demonstrations, lab set\u2011up, training\/knowledge transfer, sales calls, and travel when essential <\/li>\n<li>Proactively engage the sales team to create awareness of new product and solution offerings and first\u2011hand account knowledge of future customer growth requirements <\/li>\n<li>Support post\u2011sales services engagements such as installations and assessments <\/li>\n<li>Develop relationships with customers where new product services can be suggested and accordingly passed along to the sales team for potential new sales opportunities <\/li>\n<\/ul>\n<h3>Knowledge Growth and Transfer (10\u00a0%) <\/h3>\n<ul>\n<li>Mentor and coach co\u2011workers and peers. Share valuable knowledge openly <\/li>\n<li>Develop and maintain Extreme customer operation procedures documentation <\/li>\n<li>Maintain current industry trends, competition, and technical and product knowledge with respect to its value to Extreme customers <\/li>\n<\/ul>\n<h3>Other Duties as Assigned (5\u00a0%) <\/h3>\n<ul>\n<li>Travel and normal work hours: Monday through Friday, typical <\/li>\n<li>Weekend or overnight hours may occasionally be required for exceptional customer needs or critical support situations <\/li>\n<\/ul>\n<h3>Premier Success Manager Qualifications Experience <\/h3>\n<ul>\n<li>B.S. degree in Computer Science, Electrical Engineering, Telecommunications, or a related field; or equivalent work experience <\/li>\n<li>5\u00a0years experience in telecommunications or related technical field, preferably network operations related <\/li>\n<li>5\u00a0years of customer support experience in data processing, data communications, or related environment <\/li>\n<li>Responsibility for high\u2011profile tasks or projects within the scope of a mid\u2011level manager position <\/li>\n<\/ul>\n<h3>Key Competencies <\/h3>\n<ul>\n<li>Demonstrated leadership in customer account management; carrier\u2011class customer experience highly valued <\/li>\n<li>Excellent project planning, communication, and customer relation skills <\/li>\n<li>Project management training or related experience beneficial <\/li>\n<li>Ability to manage tense critical situations, creating and enhancing customer confidence through reliable, repetitive, and complete resolutions <\/li>\n<li>Ability to effectively lead and\/or influence direction of projects or situations in such a manner that resolves issues or needs for the customer and Extreme <\/li>\n<li>Ability to create an effective team atmosphere that spans organizations such as sales, technical support, and service delivery, ideally forming a close partnership with the customer <\/li>\n<li><b>Strong English and Arabic language skills <\/b> <\/li>\n<\/ul>\n<h3>Technical Skills &#038; Knowledge <\/h3>\n<p><b>High or Expert knowledge in the following areas: <\/b> <\/p>\n<ul>\n<li>Project Management <\/li>\n<li>Networking\/Network Operations <\/li>\n<li>Customer relationship management and related soft skills <\/li>\n<li>Situational control leadership and facilitation to resolution <\/li>\n<li>Must have proven experience organizing and expressing written and verbal communications clearly, effectively, and efficiently <\/li>\n<li>Ability to develop and deliver materials\/presentations to small audiences up to 50 <\/li>\n<\/ul>\n<p><b>General knowledge in the following areas: <\/b> <\/p>\n<ul>\n<li>IP technologies and protocols; Fabric, Routing, Switching, Cloud, Wireless <\/li>\n<li>Troubleshooting network hardware and software issues <\/li>\n<li>Network Function Virtualization; Software Defined Networking <\/li>\n<li>Technical support operations and methodologies <\/li>\n<li>Network Analytics data collection methodologies and tools <\/li>\n<\/ul>\n<h3>Must Have Personal Skills to be Successful with Extreme Networks <\/h3>\n<ul>\n<li>Customer\u2011first attitude \u2013 customer satisfaction through unsurpassed support drives you <\/li>\n<li>Very strong interpersonal soft skills <\/li>\n<li>Comfortable working with mid\u2011to\u2011senior\u2011level customer management teams in tough situations <\/li>\n<li>Always demonstrate role\u2011model level customer service\/support skills and represent Extreme Networks professionally <\/li>\n<li>Understand the business impact of customer and partner interactions and be able to navigate politically charged situations <\/li>\n<li>Work effectively with customers and partners from different geographies and be culturally sensitive; highly motivated, self\u2011starter, and proven to function with little supervision <\/li>\n<li>Comfortable with technical and business English usage (documents, reading, e\u2011mail, conference calls, etc.) <\/li>\n<\/ul>\n<h3>Extreme Networks Culture <\/h3>\n<p><b>Teamwork: <\/b> The strength of a team is more powerful than an individual. We work together to drive improved performance, pull our weight, give others credit for success, push peers to raise their game, and celebrate winning as a team! <\/p>\n<p><b>Transparency: <\/b> Each of us has a unique view about what is happening, helping or hurting our performance. We can\u2019t change what we can\u2019t must know what\u2019s really going on. Knowledge is power. So we share what we see and what is happening, not assuming others know what we know. We shine a light on it. <\/p>\n<p><b>Candor: <\/b> We keep it real and embrace difficult conversations in a constructive way. Being honest in all our communication isn\u2019t easy. No sugarcoating and no elephants in the room, being respectful but telling the truth. <\/p>\n<p><b>Curiosity: <\/b> Why do we win? Why do we lose? How can we do better? Where should we invest? Asking questions, committing to learn more, looking for best practices\u2014 that\u2019s the Extreme way. Being smarter than the competition. Higher intelligence drives higher performance. <\/p>\n<p><b>Ownership: <\/b> It\u2019s our company. We have skin in the game. We invest the time and energy to make the changes that get the best outcomes for our customers, shareholders, and ourselves. We are accountable. <\/p>\n<p><b>Inclusion: <\/b> By challenging dominant voices to listen and non\u2011dominant voices to speak up, we gain valuable perspective that drives better decision\u2011making. By fostering diversity regardless of gender, ethnicity, sexual orientation, age, or religion, we get that perspective and make more intelligent decisions that drive better business outcomes. <\/p>\n<h3>Required Experience <\/h3>\n<p>\u0627\u0644\u0645\u062f\u064a\u0631 <\/p>\n<\/p>\n<p> #J-18808-Ljbffr<\/p>\n<p>2026-03-25 09:01:32<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1220],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-84531","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-consulting","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1220":"Consulting"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/en-ae.whatjobs.com\/coopob__cpl___411_2970668__3583?utm_source=3583&utm_medium=feed&keyword=Premier-Success-Manager&location=Dubai&geoID=3","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":{"720":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/84531","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=84531"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=84531"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=84531"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=84531"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=84531"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=84531"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}