{"id":84925,"date":"2026-03-10T22:45:33","date_gmt":"2026-03-10T18:45:33","guid":{"rendered":"https:\/\/herecareers.com\/job\/billing-support-specialist-emea-at-supabase\/"},"modified":"2026-03-10T22:45:46","modified_gmt":"2026-03-10T18:45:46","slug":"billing-support-specialist-emea-at-supabase","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/billing-support-specialist-emea-at-supabase\/","title":{"rendered":"Billing Support Specialist (EMEA) at Supabase"},"content":{"rendered":"

About Supabase<\/strong><\/h2>

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.<\/p>

<\/p>

About the Role<\/strong><\/h2>

We\u2019re looking for a Billing Support Specialist <\/strong>to play a critical role in shaping our billing experience.<\/p>

You\u2019ll take ownership of customer billing inquiries partnering directly with customers and working cross-functionally with our Billing Engineering team. Beyond resolving issues, you\u2019ll help identify patterns, improve workflows, and contribute to product enhancements that scale.<\/p>

This role is ideal for someone who thrives in async, fast-paced environments and is excited about helping millions of customers.<\/p>

<\/p>

What You\u2019ll Be Responsible for<\/h2>

  • Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to usage optimization or disputes<\/p><\/li>

  • Debug\/Identify user-specific issues such as failed payments, unsettled invoices, payment extensions<\/p><\/li>

  • Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.<\/p><\/li>

  • Identify where internal tooling might be developed or obtained to improve support efficiency.<\/p><\/li>

  • Reproduce issues, create test cases and improve test coverage, if you have experience with testing.<\/p><\/li><\/ul>

    <\/p>

    You Might Be a Good Fit If You<\/strong><\/h2>

    • Experienced in customer support, with 2+ years of experience providing billing support to technical customers.<\/p><\/li>

    • Excellent communication skills and fluency in English.<\/p><\/li>

    • Communicate clearly across both technical and non-technical audiences<\/p><\/li>

    • Have experience in async or globally distributed teams<\/p><\/li>

    • Are comfortable navigating ambiguity and moving quickly<\/p><\/li>

    • Being proficient in SQL is a bonus<\/p><\/li><\/ul>

      What We Offer<\/strong><\/h3>

      • Fully Remote<\/strong><\/p>

        We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.<\/p><\/li>

      • ESOP<\/strong><\/p>

        Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we\u2019re building together.<\/p><\/li>

      • Tech Allowance<\/strong><\/p>

        Use this budget to set up your ideal work environment\u2014laptop, monitor, headphones, or whatever helps you do your best work.<\/p><\/li>

      • Health Benefits<\/strong><\/p>

        Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family\u2019s health are important to us.<\/p><\/li>

      • Annual Off-Sites<\/strong><\/p>

        Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It\u2019s a highlight of our year.<\/p><\/li>

      • Flexible Work<\/strong><\/p>

        We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.<\/p><\/li>

      • Professional Development<\/strong><\/p>

        Every team member receives an annual education allowance to spend on learning\u2014courses, books, conferences, or anything that supports your growth.<\/p>

        <\/p><\/li><\/ul>

        About the Team<\/strong><\/h3>

        Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.<\/p>

        • 180+ team members<\/p><\/li>

        • 40+ countries<\/p><\/li>

        • 15+ languages spoken<\/p><\/li>

        • $496M raised<\/p><\/li>

        • 430,000+ community members<\/p><\/li>

        • 30,000+ memes posted (and counting)<\/p><\/li><\/ul>

          We move fast, build in public, and use what we ship. If it\u2019s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support\u2014not replace\u2014existing tools and communities.<\/p>

          <\/p>

          Hiring Process<\/strong><\/h3>

          We keep things simple, async-friendly, and respectful of your time:<\/p>

          1. Apply \u2013 Our team will review your application.<\/p><\/li>

          2. Intro Call \u2013 A short video chat to get to know each other.<\/p><\/li>

          3. Interviews \u2013 Up to four calls with:<\/p>

            • Founders<\/p><\/li>

            • Future teammates<\/p><\/li>

            • Someone cross-functional from product, growth, or engineering (depending on the role)<\/p><\/li><\/ul><\/li>

            • Decision \u2013 We may follow up with a final question or go straight to offer.<\/p><\/li><\/ol>

              All communication is remote and we aim to move fast.<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[],"job_listing_category":[],"job_listing_location":[],"job_listing_tag":[],"class_list":["post-84925","job_listing","type-job_listing","status-publish","hentry"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":[],"_job_type":[],"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/www.realworkfromanywhere.com\/jobs\/billing-support-specialist-emea-supabase-3451","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":[],"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/84925","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=84925"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=84925"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=84925"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=84925"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=84925"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=84925"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}