{"id":85854,"date":"2026-03-19T21:09:41","date_gmt":"2026-03-19T17:09:41","guid":{"rendered":"https:\/\/herecareers.com\/job\/customer-service-dispatch-coordinator-hvac-trades\/"},"modified":"2026-03-19T21:09:42","modified_gmt":"2026-03-19T17:09:42","slug":"customer-service-dispatch-coordinator-hvac-trades","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/customer-service-dispatch-coordinator-hvac-trades\/","title":{"rendered":"Customer Service &#038; Dispatch Coordinator &#8211; (HVAC &#038; Trades)"},"content":{"rendered":"<p><strong>Job Title:<\/strong> Customer Service &amp; Dispatch Coordinator (HVAC &amp; Trades)<br \/><strong>Position Type:<\/strong> Full-Time, Remote<br \/><strong>\u0633\u0627\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644:<\/strong> U.S. business hours (EST)<\/p>\n<h3>About the Role:<\/h3>\n<p>We are seeking a highly organized and customer-focused Customer Service &amp; Dispatch Coordinator to support daily operations for a U.S.-based home services business. This role is central to managing high-volume inbound customer communications while ensuring efficient scheduling and dispatching of HVAC, plumbing, and electrical service jobs.<\/p>\n<p>The ideal candidate thrives in a fast-paced environment, excels at multitasking, and serves as the key liaison between customers and field technicians. Strong communication skills, attention to detail, and hands-on experience with dispatching and CRM systems are essential for success in this role.<\/p>\n<h3>\u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a:<\/h3>\n<h3>Customer Service &amp; Communication<\/h3>\n<ul>\n<li> Handle high-volume inbound customer interactions via phone, email, and chat with professionalism and empathy. <\/li>\n<li> Serve as the primary point of contact from initial customer inquiry through job completion. <\/li>\n<li> Proactively communicate service updates, delays, and changes to customers. <\/li>\n<li> Manage stressed or frustrated customers calmly while maintaining a positive customer experience. <\/li>\n<\/ul>\n<h3>Dispatching &amp; Scheduling<\/h3>\n<ul>\n<li> Schedule and dispatch HVAC, plumbing, and electrical service jobs based on technician availability, skills, and geographic location. <\/li>\n<li> Maintain daily and weekly service calendars to ensure optimal routing and coverage. <\/li>\n<li> Monitor job progress and adjust schedules in real time as needed. <\/li>\n<li> Communicate continuously with field technicians regarding job assignments and updates. <\/li>\n<\/ul>\n<h3>CRM &amp; Administrative Management<\/h3>\n<ul>\n<li> Maintain accurate and up-to-date records in the CRM system (ServiceTitan or similar). <\/li>\n<li> Review job notes, invoices, and service documentation for accuracy and completeness. <\/li>\n<li> Track call volume, booking rates, and service metrics to support operational KPIs. <\/li>\n<li> Ensure all customer interactions and job updates are logged consistently. <\/li>\n<\/ul>\n<h3>Sales Support &amp; Upselling<\/h3>\n<ul>\n<li> Explain and upsell homeowner membership or service plans when appropriate. <\/li>\n<li> Support operational goals by maximizing booking efficiency and customer retention. <\/li>\n<\/ul>\n<h3>Collaboration &amp; Coordination<\/h3>\n<ul>\n<li> Coordinate closely with customer service, dispatch, and field teams to ensure seamless service delivery. <\/li>\n<li> Support internal communication to improve workflow efficiency and customer satisfaction. <\/li>\n<\/ul>\n<h3>What Makes You a Perfect Fit:<\/h3>\n<ul>\n<li> Customer-centric with a strong service mindset. <\/li>\n<li> Highly organized and detail-oriented with excellent follow-through. <\/li>\n<li> Confident handling high call volumes in a fast-paced environment. <\/li>\n<li> Calm, resilient, and adaptable under pressure. <\/li>\n<li> Process-driven and comfortable working independently in a remote setting. <\/li>\n<\/ul>\n<h3>Required Experience &amp; Skills (Minimum):<\/h3>\n<ul>\n<li> 2+ years of experience in customer service and dispatching within home services or trades industries. <\/li>\n<li> Hands-on experience with dispatching and scheduling service technicians. <\/li>\n<li> Proficiency with CRM and field service management tools (ServiceTitan or similar). <\/li>\n<li> Strong spoken and written English communication skills. <\/li>\n<li> Ability to multitask, prioritize, and manage competing demands effectively. <\/li>\n<li> High attention to detail and commitment to accurate documentation. <\/li>\n<li> Reliable high-speed internet with audio and video capabilities. <\/li>\n<li> Fast, reliable computer suitable for professional business use. <\/li>\n<\/ul>\n<h3>Ideal Experience &amp; Skills:<\/h3>\n<ul>\n<li> Experience working with U.S.-based home services companies. <\/li>\n<li> Familiarity with membership or service plan upselling. <\/li>\n<li> Prior experience supporting remote or offshore teams. <\/li>\n<li> Exposure to customers in the Northeast U.S. market. <\/li>\n<\/ul>\n<h3>What Does a Typical Day Look Like ?<\/h3>\n<p>A Customer Service &amp; Dispatch Coordinator\u2019s day is centered on keeping operations running smoothly and customers informed. You will:<\/p>\n<ul>\n<li> Handle inbound customer calls, emails, and chats. <\/li>\n<li> Schedule and dispatch service jobs efficiently. <\/li>\n<li> Communicate with technicians and customers in real time. <\/li>\n<li> Monitor job progress and update schedules as needed. <\/li>\n<li> Maintain accurate CRM records and service documentation. <\/li>\n<li> Track performance metrics and ensure operational KPIs are met. <\/li>\n<\/ul>\n<p>In essence: you are the operational hub, ensuring exceptional customer experiences while maximizing technician productivity.<\/p>\n<h3>Key Metrics for Success (KPIs)<\/h3>\n<ul>\n<li> Call volume handled and booking conversion rates. <\/li>\n<li> Accuracy and cleanliness of CRM and service records. <\/li>\n<li> Schedule efficiency and technician utilization. <\/li>\n<li> Customer satisfaction and issue resolution effectiveness. <\/li>\n<li> Consistent follow-through on dispatch and communication tasks. <\/li>\n<\/ul>\n<h3>Interview Process:<\/h3>\n<ul>\n<li> Initial Phone Screen <\/li>\n<li> Video Interview with <a href=\"https:\/\/himalayas.app\/companies\/pavago\" rel=\"nofollow noopener\" target=\"_blank\">Pavago<\/a> Recruiter <\/li>\n<li> Practical Assessment (e.g., dispatching or CRM scenario) <\/li>\n<li> Client Interview <\/li>\n<li> Offer &amp; Onboarding<\/li>\n<\/ul>\n<p>Originally posted on <a href=\"https:\/\/himalayas.app\" rel=\"nofollow noopener\" target=\"_blank\">Himalayas<\/a><\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[1174],"job_listing_category":[47],"job_listing_location":[],"job_listing_tag":[],"class_list":["post-85854","job_listing","type-job_listing","status-publish","hentry","job_listing_type-remote","job_listing_category-customer-service"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"47":"Customer service"},"_job_type":{"1174":"Remote"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/himalayas.app\/companies\/pavago\/jobs\/customer-service-dispatch-coordinator-hvac-trades-6001615512","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":[],"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/85854","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=85854"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=85854"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=85854"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=85854"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=85854"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=85854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}