{"id":85859,"date":"2026-03-19T21:09:58","date_gmt":"2026-03-19T17:09:58","guid":{"rendered":"https:\/\/herecareers.com\/job\/virtual-customer-service-representative-remote\/"},"modified":"2026-03-19T21:10:00","modified_gmt":"2026-03-19T17:10:00","slug":"virtual-customer-service-representative-remote","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/virtual-customer-service-representative-remote\/","title":{"rendered":"Virtual Customer Service Representative \/ Remote"},"content":{"rendered":"<p><strong>Position:<\/strong> Virtual Customer Service Representative<\/p>\n<p><strong>Languages:<\/strong> English, French, and Arabic<\/p>\n<p>\u0641\u064a <a href=\"https:\/\/himalayas.app\/companies\/whizz\" rel=\"nofollow noopener\" target=\"_blank\">Whizz<\/a>, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership options to make e-mobility accessible and empower our customers to succeed.<\/p>\n<p>As <a href=\"https:\/\/himalayas.app\/companies\/whizz\" rel=\"nofollow noopener\" target=\"_blank\">Whizz<\/a> continues to grow, we are looking for a <strong>Virtual Customer Service Representative<\/strong> who will support customers visiting our locations remotely through a <strong>live video connection<\/strong>.<\/p>\n<p>In this role, you will assist customers through a monitor installed at our locations. When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests.<\/p>\n<p>Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location.<\/p>\n<h3>New customers:<\/h3>\n<ul>\n<li>Help customers choose the right bike, battery, accessories, and services<\/li>\n<li>Explain bike features, subscription plans, and pricing<\/li>\n<li>Assist customers with signing up, creating accounts, and completing payments<\/li>\n<li>Use sales techniques to convert potential customers into subscribers<\/li>\n<\/ul>\n<h3>Existing customers:<\/h3>\n<ul>\n<li>Support customers with subscription questions, payments, and account issues<\/li>\n<li>Help customers troubleshoot basic bike or service issues remotely<\/li>\n<li>Coordinate service requests and follow-ups with the operations team<\/li>\n<li>Address customer concerns and objections while maintaining a high level of satisfaction<\/li>\n<\/ul>\n<h3>Customer communication:<\/h3>\n<ul>\n<li>Provide clear, accurate, and friendly communication to customers<\/li>\n<li>Coordinate with internal teams via chat and messaging tools to resolve customer requests<\/li>\n<li>Build trust and long-term relationships with our rider community<\/li>\n<\/ul>\n<h3>\u0627\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a<\/h3>\n<ul>\n<li><strong>Native or fluent<\/strong> French and Arabic<\/li>\n<li><strong>Fluent<\/strong> English (C1 &#8211; C2 level)<\/li>\n<li>2+ years of experience in customer support, sales, or call center roles<\/li>\n<li>Comfortable working on camera and assisting customers via <strong>live video<\/strong> throughout the day<\/li>\n<li>Ability to multitask and stay organized in a fast-paced environment<\/li>\n<li>Comfortable using CRM systems and productivity tools<\/li>\n<li>High-speed internet connection, and headset<\/li>\n<li>Experience in retail is a bonus.<\/li>\n<\/ul>\n<p>Originally posted on <a href=\"https:\/\/himalayas.app\" rel=\"nofollow noopener\" target=\"_blank\">Himalayas<\/a><\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[1174],"job_listing_category":[47],"job_listing_location":[],"job_listing_tag":[],"class_list":["post-85859","job_listing","type-job_listing","status-publish","hentry","job_listing_type-remote","job_listing_category-customer-service"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"47":"Customer service"},"_job_type":{"1174":"Remote"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/himalayas.app\/companies\/whizz\/jobs\/virtual-customer-service-representative-remote-1313467083","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":[],"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/85859","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=85859"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=85859"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=85859"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=85859"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=85859"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=85859"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}