{"id":85907,"date":"2026-03-19T21:12:06","date_gmt":"2026-03-19T17:12:06","guid":{"rendered":"https:\/\/herecareers.com\/job\/customer-service-scheduling-concierge\/"},"modified":"2026-03-19T21:12:08","modified_gmt":"2026-03-19T17:12:08","slug":"customer-service-scheduling-concierge","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/customer-service-scheduling-concierge\/","title":{"rendered":"Customer Service &#038; Scheduling Concierge"},"content":{"rendered":"<h3>Who We Are<\/h3>\n<p>Brolly Labs, now rebranded as <a href=\"https:\/\/himalayas.app\/companies\/catalyzex\" rel=\"nofollow noopener\" target=\"_blank\">CatalyzeX<\/a>, is a business process outsourcing specialist that combines process expertise with top offshore talent, delivering the best value outcomes for its clients.<\/p>\n<p>As an incubator of cutting-edge services, software, and AI brands, we partner with forward-thinking firms in e-commerce, legal, healthcare, and software sectors to deliver human-centric solutions that truly make a difference.<\/p>\n<h3>What You&#8217;ll Do<\/h3>\n<p>As a Customer Service &amp; Scheduling Concierge, the Contractor shall perform a range of administrative and operational tasks to support HIPAA-regulated covered entities, law firms, medical facilities, and e-commerce and digitally native firms in the United States, including but not limited to:<\/p>\n<h3>Phone Support<\/h3>\n<ul>\n<li>\n<h3>Answer all incoming calls promptly.<\/h3>\n<\/li>\n<li>\n<p>Manage overflow calls in a professional and courteous manner.<\/p>\n<\/li>\n<\/ul>\n<h3>Scheduling Management<\/h3>\n<ul>\n<li>\n<p>Maintain and update the company calendar, ensuring schedules are optimized through proactive adjustments.<\/p>\n<\/li>\n<li>\n<p>Promptly remove cancellations and no-shows, and contact customers to reschedule as needed.<\/p>\n<\/li>\n<li>\n<p>Coordinate with customers to adjust appointments (e.g., shifting times or filling gaps) to maximize scheduling efficiency.<\/p>\n<\/li>\n<\/ul>\n<h3>Customer Communication<\/h3>\n<ul>\n<li>\n<p>Confirm appointments with customers through all communication channels.<\/p>\n<\/li>\n<li>\n<p>Follow company texting, emailing, and calling <strong>Standard Operating Procedures (SOPs)<\/strong> to ensure consistent and professional communication.<\/p>\n<\/li>\n<\/ul>\n<h3>SMS Management<\/h3>\n<ul>\n<li>\n<p>Manage SMS communications with customers, including sending, monitoring, and responding to messages in a timely and accurate manner.<\/p>\n<\/li>\n<\/ul>\n<h3>Administrative Support<\/h3>\n<ul>\n<li>\n<p>Perform administrative duties as directed.<\/p>\n<\/li>\n<li>\n<p>Apply discretion and sound judgment to ensure customer-facing communication aligns with company standards.<\/p>\n<\/li>\n<\/ul>\n<h3>Who You Are<\/h3>\n<ul>\n<li>\n<p>Minimum <strong>2 years of experience<\/strong> in a customer-facing or scheduling-heavy role (email, chat, or phone support).<\/p>\n<\/li>\n<li>\n<p>Experience supporting <strong>HIPAA-regulated environments, healthcare providers, legal offices, or appointment-heavy operations<\/strong> is a strong plus.<\/p>\n<\/li>\n<li>\n<p>Skilled in scheduling and communication platforms such as <strong>Google Calendar, Calendly, RingCentral, Klara, OhMD, GoHighLevel, SimplePractice<\/strong>, or similar tools.<\/p>\n<\/li>\n<li>\n<p>Preferred: Experience in <strong>workforce management or resource allocation<\/strong>.<\/p>\n<\/li>\n<li>\n<p>Excellent spoken and written English, including <strong>clear and natural American English with occasional casual language where appropriate<\/strong>.<\/p>\n<\/li>\n<li>\n<p>Friendly, empathetic, solution-oriented, and able to troubleshoot problems quickly.<\/p>\n<\/li>\n<li>\n<p>Proactive, adaptable, and capable of managing complex scheduling scenarios under pressure.<\/p>\n<\/li>\n<\/ul>\n<h3>Technical Requirements<\/h3>\n<ul>\n<li>\n<p>High-speed internet (<strong>minimum 20 Mbps or fiber connection<\/strong>).<\/p>\n<\/li>\n<li>\n<h3>Noise-canceling headset.<\/h3>\n<\/li>\n<li>\n<h3>Reliable, fast computer.<\/h3>\n<\/li>\n<li>\n<h3>Backup power and internet required.<\/h3>\n<\/li>\n<\/ul>\n<h3>Rates and Expectations<\/h3>\n<ul>\n<li>\n<p><strong>Work Setup:<\/strong> Remote<\/p>\n<\/li>\n<li>\n<h3>Full-time Role<\/h3>\n<\/li>\n<li>\n<p><strong>Rate:<\/strong> $5 per hour<\/p>\n<\/li>\n<li>\n<p><strong>Channel Support:<\/strong> Primarily Phone, with Email or Chat as needed depending on assignment<\/p>\n<\/li>\n<li>\n<p><strong>Timezone:<\/strong> Eastern or Pacific<\/p>\n<\/li>\n<\/ul>\n<p>If you&#8217;re <strong>organized, detail-oriented, and love keeping projects running smoothly<\/strong>, apply through our <strong>Careers Page<\/strong>. Only applications submitted via the careers form will be considered.<\/p>\n<p>Originally posted on <a href=\"https:\/\/himalayas.app\" rel=\"nofollow noopener\" target=\"_blank\">Himalayas<\/a><\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[1174],"job_listing_category":[47],"job_listing_location":[],"job_listing_tag":[],"class_list":["post-85907","job_listing","type-job_listing","status-publish","hentry","job_listing_type-remote","job_listing_category-customer-service"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"47":"Customer service"},"_job_type":{"1174":"Remote"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/himalayas.app\/companies\/catalyzex\/jobs\/customer-service-scheduling-concierge","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":[],"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/85907","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=85907"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=85907"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=85907"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=85907"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=85907"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=85907"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}