{"id":91185,"date":"2026-04-13T20:15:25","date_gmt":"2026-04-13T16:15:25","guid":{"rendered":"https:\/\/herecareers.com\/job\/engagement-director-enterprise-learning-operations-onsite-uae-uae-based\/"},"modified":"2026-04-13T20:15:26","modified_gmt":"2026-04-13T16:15:26","slug":"engagement-director-enterprise-learning-operations-onsite-uae-uae-based","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/engagement-director-enterprise-learning-operations-onsite-uae-uae-based\/","title":{"rendered":"Engagement Director, Enterprise Learning Operations | Onsite UAE | UAE-Based"},"content":{"rendered":"<p>411_3426360<\/p>\n<p><p><b>Engagement Director, Enterprise Learning Operations | Onsite UAE | UAE-Based <\/b> <\/p>\n<h3>The Opportunity <\/h3>\n<p>We are seeking a senior, onsite Engagement Director to lead a large-scale, enterprise learning operations environment in the UAE. This is an embedded leadership role with end-to-end accountability for operational excellence, governance, financial performance, and senior stakeholder partnership. <\/p>\n<p>This role is designed for a hands\u2011on leader who thrives at the intersection of strategy and execution. You will serve as the senior onsite leader for the program, representing Infopro Learning and providing daily leadership across integrated learning services while shaping long\u2011term stability, performance, and innovation within a mature enterprise environment. <\/p>\n<p>This role is best suited for a leader who enjoys being close to delivery, making day\u2011to\u2011day decisions onsite, and removing operational barriers for teams. <\/p>\n<h3>What You Will Own <\/h3>\n<h3>Onsite Leadership and Operational Oversight <\/h3>\n<ul>\n<li>Provide consistent, visible onsite leadership across enterprise learning operations environments in the UAE <\/li>\n<li>Own day\u2011to\u2011day operational performance, service quality, and issue resolution across multiple integrated workstreams <\/li>\n<li>Monitor real\u2011time delivery metrics and intervene proactively to maintain service excellence <\/li>\n<li>Lead regular operational reviews with embedded leaders to ensure alignment, escalation, and accountability <\/li>\n<li>Build trust and confidence through strong, credible leadership presence with senior enterprise stakeholders <\/li>\n<\/ul>\n<h3>Strategic Partnership and Engagement Leadership <\/h3>\n<ul>\n<li>Act as the senior relationship owner for a complex learning engagement, engaging senior operational and business leaders <\/li>\n<li>Shape and execute an account strategy aligned to enterprise priorities and Infopro Learning\u2019s regional growth objectives <\/li>\n<li>Lead quarterly performance and planning reviews focused on outcomes, value realization, and continuous improvement <\/li>\n<li>Identify opportunities for capability expansion, scope evolution, and long\u2011term partnership growth <\/li>\n<li>Step in directly with hands\u2011on advisory support across the learning lifecycle when required <\/li>\n<\/ul>\n<h3>Governance, Risk, and Quality Management <\/h3>\n<ul>\n<li>Execute and maintain robust governance frameworks aligned to contractual commitments and service standards <\/li>\n<li>Chair governance forums and provide transparent reporting on performance, risks, and improvement initiatives <\/li>\n<li>Enforce quality assurance, compliance, and escalation protocols across all delivery activities <\/li>\n<li>Lead risk identification and resolution for high\u2011impact operational or commercial issues <\/li>\n<li>Maintain clear documentation of decisions, performance metrics, and governance outcomes <\/li>\n<\/ul>\n<h3>Cross\u2011Functional Integration <\/h3>\n<ul>\n<li>Orchestrate seamless collaboration across multiple learning and operations functions <\/li>\n<li>Break down silos and foster shared accountability for enterprise outcomes <\/li>\n<li>Lead cross\u2011functional planning to align priorities, dependencies, and resource deployment <\/li>\n<li>Ensure a consistent, high\u2011quality experience across all engagement touchpoints <\/li>\n<li>Drive knowledge sharing and adoption of best practices across teams <\/li>\n<\/ul>\n<h3>Financial and Commercial Accountability <\/h3>\n<ul>\n<li>Own financial performance for the engagement in partnership with Infopro Learning regional leadership <\/li>\n<li>Oversee workforce planning, capacity management, and resource optimization <\/li>\n<li>Establish and track KPIs, SLAs, and financial performance metrics <\/li>\n<li>Manage scope changes, commercial discussions, and contract performance <\/li>\n<li>Balance margin optimization with service quality and stakeholder satisfaction <\/li>\n<\/ul>\n<h3>Team Leadership and Development <\/h3>\n<ul>\n<li>Lead and inspire a high\u2011performing, onsite team across multiple disciplines <\/li>\n<li>Foster a culture of ownership, collaboration, and operational excellence <\/li>\n<li>Coach and develop embedded leaders through regular one\u2011on\u2011ones and performance feedback <\/li>\n<li>Champion talent development, engagement, and retention within the team <\/li>\n<li>Build a strong shared identity as an integrated delivery organization <\/li>\n<\/ul>\n<h3>Location &#038; Working Model <\/h3>\n<p>This role is based in the UAE, with primary location in Dubai or Abu Dhabi. A consistent onsite presence of 4\u20135 days per week at client facilities is required. <\/p>\n<h3>\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0625\u0636\u0627\u0641\u064a\u0629 <\/h3>\n<p>This role supports a dedicated client program and will be employed locally in the UAE in alignment with regional employment requirements. <\/p>\n<h3>What We\u2019re Looking For <\/h3>\n<h3>Required Experience <\/h3>\n<ul>\n<li>Approximately 10\u201315 years of experience in L&#038;D consulting, outsourcing, or managed services environments <\/li>\n<li>Proven hands\u2011on leadership of enterprise\u2011scale learning operations with significant onsite responsibility <\/li>\n<li>Experience managing complex learning engagements with operational and financial accountability <\/li>\n<li>Strong background in learning strategy and capability delivery within manufacturing, industrial, or asset\u2011intensive environments <\/li>\n<li>Demonstrated success leading cross\u2011functional teams across multiple workstreams <\/li>\n<li>Track record serving as the primary senior interface for enterprise stakeholders <\/li>\n<\/ul>\n<h3>\u0627\u0644\u062a\u0639\u0644\u064a\u0645 <\/h3>\n<ul>\n<li>Bachelor\u2019s degree required <\/li>\n<li>Master\u2019s degree in Business, Organizational Development, or a related field preferred <\/li>\n<\/ul>\n<p>If you are a hands\u2011on learning operations leader based in the UAE and are motivated by owning delivery, building strong teams, and leading complex enterprise engagements from the ground up, we encourage you to apply. <\/p>\n<\/p>\n<p> #J-18808-Ljbffr<\/p>\n<p>2026-03-28 08:09:33<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1350],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-91185","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-marketing-media","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1350":"Marketing &amp; Media"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"2026-06-18","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/en-ae.whatjobs.com\/coopob__cpl___411_3426360__3583?utm_source=3583&utm_medium=feed&keyword=Engagement-Director-Enterprise&location=Dubai&geoID=3","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"2026-06-14","_job_address":"","_job_location":{"720":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/91185","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=91185"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=91185"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=91185"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=91185"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=91185"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=91185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}