Sendoso<\/a> is where you go to build something bigger than yourself. We\u2019re a venture-backed company with multiple revenue streams, more than 500 customers and 15,000 active users, and tens of millions of dollars of funding. Our company is on an unprecedented growth trajectory and we\u2019re looking for people who want to do great things. <\/p>\n Ranked #1 on software review sites like G2, Sendoso<\/a> helps companies stand out by giving them meaningful, new ways to engage with their buyers and customers. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics\u2014a feat that few companies have achieved.<\/p>\n And we believe that relationships matter, so we\u2019re on a mission to create more human connections in a digital world. If you\u2019re ready to seize this tremendous opportunity, take ownership, and do meaningful work that moves the needle, you\u2019re in the right place. <\/p>\n As a Customer Support Specialist, you\u2019ll be the first point of contact for Postal customers, helping them succeed through responsive, friendly, and solution-focused support. You\u2019ll manage live chats, email tickets, and create helpful Help Center content so customers can quickly find the answers they need. When complex issues arise, you\u2019ll work with product, engineering, and other teams to resolve them efficiently. This role is for someone who communicates with empathy, solves problems creatively, and takes pride in making customers feel confident and supported.Shift Requirement & Customer Focus.<\/p>\n This role requires a fixed working shift to align with our US-based customers.<\/b> After an initial onboarding and training period, the required hours are 7:00 AM \u2013 4:00 PM Pacific Standard Time (PST), Monday through Friday.<\/b> Candidates must be willing and able to consistently work this schedule.<\/p>\n \u2022 We are a remote first work environment. <\/p>\n \u2022 We offer PTO, and have a genuine, supportive culture around work life balance and boundaries. <\/p>\n \u2022 We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization.<\/p>\n \u2022 We provide comprehensive benefits to reward and support our employees. <\/p>\n Sendoso<\/a> is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions\u2122 at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We\u2019re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics.<\/p>\n Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world. <\/p>\n Sendoso<\/a> is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.<\/p>\n By submitting your application, you agree that Sendoso<\/a> may collect your personal data for recruiting, global organization planning, and related purposes. <\/p>\nAbout Your Role: <\/h3>\n
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