{"id":91875,"date":"2026-04-04T15:40:36","date_gmt":"2026-04-04T11:40:36","guid":{"rendered":"https:\/\/herecareers.com\/job\/bilingual-helpdesk-associate\/"},"modified":"2026-04-04T15:40:37","modified_gmt":"2026-04-04T11:40:37","slug":"bilingual-helpdesk-associate","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/bilingual-helpdesk-associate\/","title":{"rendered":"Bilingual Helpdesk Associate"},"content":{"rendered":"

ABOUT LINXUP, LLC<\/strong><\/b><\/p>\n

If you are looking for \u201cthe right opportunity\u201d with a fast-growing company, with great people, doing great work, look no further. Linxup<\/a> offers products and solutions that help thousands of field service fleets solve real business problems. If you\u2019re looking for an opportunity to help make a difference for small businesses, you\u2019re in the right place. Linxup<\/a> helps businesses get more out of the vehicles, equipment, tools, and workers in the field through its robust, easy to use tracking and dash cam solutions. Linxup<\/a> delivers class-leading reliability, flexibility, and live, US-based onboarding, support, and coaching to ensure customers get the most out of their investment. That\u2019s why more than 30,000 businesses trust Linxup<\/a> to help them improve the safety, security, productivity, and efficiency of every vehicle, asset, tool, and worker in the field. Founded in 2004 and based in St. Louis, MO, Linxup<\/a> serves customers in a wide range of industries, including field service, construction, trucking, transportation, and other enterprises that rely on mobile workers and equipment to get the job done.<\/p>\n

ABOUT THE POSITION<\/strong><\/b><\/p>\n

This role is a specialized form of helpdesk support in which service and technical skills are used to focus on what is best for the customer. A Helpdesk Associate 1 (HA1) serves as the face of the company and is responsible for ensuring the customer remains loyal to our brand. The HA1 will provide Tier 1 support to our MOTO consumer customers and our linxup small business customers by answering general inquiries with a focus on account questions which could be billing related or education of the system, activating devices to ensure successful set up, and customer cancellations. These inbound inquiries are primarily in the form of telephone calls, but can also be emails, or cases. All interactions should be documented for business use.<\/p>\n

This position has the flexibility to work remotely depending on your location compared to a Linxup<\/a> office. Scheduled hours for this role are Monday – Friday as assigned. The HA1 is required to have a private workspace in their home to ensure productivity and customer information is secure. The HA1 will also be responsible for maintaining their internet connection at a level that does not impact their productivity. This includes but is not limited to: Voice over IP (VoIP) phone systems, internal systems, and video conferencing.<\/p>\n

ESSENTIAL FUNCTIONS \u2013 RESPONSIBILITIES:<\/strong><\/b><\/p>\n