{"id":97287,"date":"2026-04-16T20:32:10","date_gmt":"2026-04-16T16:32:10","guid":{"rendered":"https:\/\/herecareers.com\/job\/vp-customer-success-operations-b2b-fintech-trading\/"},"modified":"2026-04-16T20:32:11","modified_gmt":"2026-04-16T16:32:11","slug":"vp-customer-success-operations-b2b-fintech-trading","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/vp-customer-success-operations-b2b-fintech-trading\/","title":{"rendered":"VP Customer Success &#038; Operations- B2B Fintech &#038; Trading"},"content":{"rendered":"<p>411_3485008<\/p>\n<p><h3>VP Customer Success &#038; Operations- B2B Fintech &#038; Trading <\/h3>\n<p>Our client is hiring a <b>VP Customer Success &#038; Operations <\/b> to build a repeatable global operating system that supports scale, delivery excellence, and commercial execution across a fast-growing fintech infrastructure business. This is a pivotal leadership role, working closely with the CEO and cross-functional teams to productize the company\u2019s offering, improve delivery capability, and reduce dependency on the CTO across presales, delivery, and launch operations. <\/p>\n<h3>What you\u2019ll be responsible for: <\/h3>\n<ul>\n<li>Convert a broad capability set into 2\u20134 flagship product lines with clear inclusions, exclusions, pricing logic, and implementation timelines <\/li>\n<li>Define standard deployment models across SaaS, private cloud, and hybrid, including the operational, security, and support implications of each <\/li>\n<li>Build product factsheets and sales enablement materials covering features, security posture, integrations, launch timelines, and support models <\/li>\n<\/ul>\n<h3>GTM operations <\/h3>\n<ul>\n<li>Own sales operating cadence, including CRM stages, forecasting, win\/loss feedback loops, and pipeline hygiene <\/li>\n<li>Build a deal desk with clear pricing governance, discount rules, SOW templates, change-order models, and margin controls <\/li>\n<li>Standardise presales solutioning so technical leadership is not required in every commercial conversation, using discovery templates, architecture diagrams, integration checklists, and compliance\/security packs <\/li>\n<\/ul>\n<h3>Delivery operations <\/h3>\n<ul>\n<li>Build and lead a delivery function covering Implementation Project Managers, Solution Engineers, QA\/UAT, and Release Management <\/li>\n<li>Establish and embed a gated delivery methodology across discovery, solution design, integration, UAT, launch, and hypercare <\/li>\n<li>Enforce scope control through acceptance criteria, delivery exit gates, and structured change-order processes <\/li>\n<li>Own partner selection and integration readiness across key operational components <\/li>\n<li>Support liquidity aggregation and trading technology capabilities across crypto, FX\/CFDs, and broader multi-asset environments <\/li>\n<li>Oversee wallet\/custody components, treasury controls, and tokenisation workflows where relevant <\/li>\n<li>Ensure operational readiness aligns with security expectations, access controls, and regulated client requirements <\/li>\n<\/ul>\n<h3>Customer success operating model <\/h3>\n<ul>\n<li>Build a structured post-launch operating model covering onboarding, hypercare, monthly operational reviews, QBRs, and renewal\/expansion motions <\/li>\n<li>Implement and track key metrics such as time-to-launch, incident rate, SLA compliance, adoption, and net revenue retentionWork cross-functionally to ensure a seamless customer experience from presales through to launch and long-term growth <\/li>\n<\/ul>\n<h3>Leadership &#038; operational scale <\/h3>\n<ul>\n<li>Build a scalable operating model across GTM, delivery, and platform operations <\/li>\n<li>Lead cross-functional operating cadence across Sales, Product, Engineering, and Support <\/li>\n<li>Drive consistency, accountability, and operational discipline across multi-region teams and enterprise-grade delivery environments <\/li>\n<\/ul>\n<h3>Skills: <\/h3>\n<ul>\n<li>5\u20137+ years\u2019 experience in <b>fintech, trading infrastructure, brokerage, or exchange technology <\/b> <\/li>\n<li>Proven experience building or running <b>GTM, Delivery, and Platform Operations <\/b> within a <b>B2B product company <\/b> <\/li>\n<li>Strong technical literacy across trading platform architecture, order and risk concepts, APIs, and market data feeds <\/li>\n<li>Deep understanding of multi-asset operational environments, including digital and traditional asset classes <\/li>\n<li>Strong grasp of security, access control, and the expectations of regulated clients <\/li>\n<li>Experience scaling global operations across multi-region teams and integration-heavy enterprise environments <\/li>\n<li>Commercially minded with the ability to balance strategic thinking and hands\u2011on execution <\/li>\n<li>Highly operational, structured, and able to build repeatable systems in fast-growth environments <\/li>\n<li>Confident working cross\u2011functionally with senior stakeholders across commercial and technical teams <\/li>\n<li>Comfortable bringing clarity, process, and accountability to complex delivery and launch environments <\/li>\n<li>Resilient, pragmatic, and able to operate effectively in a high\u2011growth business undergoing scale and transformation <\/li>\n<\/ul>\n<p> #J-18808-Ljbffr<\/p>\n<p>2026-04-16 07:15:37<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[68],"job_listing_category":[1347],"job_listing_location":[720],"job_listing_tag":[],"class_list":["post-97287","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-management-operations","job_listing_location-united-arab-emirates"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1347":"Management &amp; Operations"},"_job_type":{"68":"Full Time"},"_job_tag":[],"_job_expiry_date":"2026-06-18","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/en-ae.whatjobs.com\/coopob__cpl___411_3485008__3583?utm_source=3583&utm_medium=feed&keyword=VP-Customer-Success&location=Dubai&geoID=3","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"2026-06-14","_job_address":"","_job_location":{"720":"United Arab Emirates"},"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/97287","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=97287"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=97287"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=97287"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=97287"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=97287"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=97287"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}