{"id":97385,"date":"2026-04-20T13:49:33","date_gmt":"2026-04-20T09:49:33","guid":{"rendered":"https:\/\/herecareers.com\/job\/customer-success-manager-tech-startup-at-rankbreeze\/"},"modified":"2026-04-20T13:49:41","modified_gmt":"2026-04-20T09:49:41","slug":"customer-success-manager-tech-startup-at-rankbreeze","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/customer-success-manager-tech-startup-at-rankbreeze\/","title":{"rendered":"Customer Success Manager (Tech Startup) at Rankbreeze"},"content":{"rendered":"<p>We\u2019re looking for a motivated&nbsp;<strong>Customer Success Manager<\/strong>&nbsp;to help our growing team scale our product support.<\/p><p>&nbsp;<strong>Monthly salary range: <\/strong>$2000 &#8211; $2500 USD.<\/p><p>&nbsp;You\u2019ll be key in supporting new &amp; existing customers with your product expertise and ensuring their property listings perform optimally.<\/p><p>&nbsp;If you enjoy helping customers learn software products, coordinating between teams, managing timelines, and constantly improving processes, this role is for you!<\/p><p>&nbsp;This position is ideal for someone who\u2019s tech-savvy, thrives in fast-paced environments, and is passionate about delivering high-quality service experiences.<\/p><p>&nbsp;This role is set as a long-term&nbsp;<strong>independent contractor&nbsp;<\/strong>position.&nbsp;<\/p><h2><strong>Key Responsibilities include, but are not limited to:<\/strong><\/h2><ul><li><p><strong>Scalable Customer Onboarding &amp; Success:&nbsp;<\/strong>Guide new customers through a seamless onboarding process with our software platform, setting them up for success.<\/p><\/li><li><p><strong>Ongoing Customer Support:&nbsp;<\/strong>Act as the main point of contact for customers, addressing questions about software and services as the product expert, while maintaining high customer satisfaction.<\/p><\/li><li><p><strong>Project Coordination:<\/strong>&nbsp;Coordinate bug reports and feature requests between operations, support, and development teams. Manage timelines and coordinate efforts between teams of writers, editors, and customers to ensure smooth execution of services.<\/p><\/li><li><p><strong>Service Management:<\/strong>&nbsp;Oversee ongoing professional services for listing optimization to ensure client satisfaction and maximum revenue generation.<\/p><\/li><li><p><strong>Process Improvement:<\/strong>&nbsp;Identify ways to improve project workflows and service processes, contributing to overall efficiency and customer success.<\/p><\/li><li><p><strong>Performance Monitoring:<\/strong>&nbsp;Regularly analyze and report on customer performance metrics, ensuring consistent improvements and identifying growth opportunities.<\/p><\/li><li><p><strong>Smart Support Optimization<\/strong>: Utilize AI to enhance response efficiency without losing the personal touch that drives customer satisfaction.<\/p><\/li><\/ul><h2><strong>We\u2019re Looking For Someone Who Has\/Is:<\/strong><\/h2><ul><li><p>Minimum 1 year in customer service, ideally in a startup or technology environment.<\/p><\/li><li><p>Familiarity with Airbnb and the vacation rental market.<\/p><\/li><li><p>Tech-savvy, proficient in using support software and quick to learn new tools and systems.<\/p><\/li><li><p>Forward-thinking, intuitive, and action-oriented.<\/p><\/li><li><p>Detail-oriented, highly organized, with strong project management skills and the ability to manage multiple priorities simultaneously.<\/p><\/li><li><p>Strong problem-solving abilities and a customer-focused mindset<\/p><\/li><li><p>Personable with exceptional communication skills (written, verbal, and in video).<\/p><\/li><li><p>Able to thrive in a fast-paced, demanding startup environment.<\/p><\/li><li><p>Fluent in English.<\/p><\/li><\/ul><h2><strong>Why Rankbreeze?<\/strong><\/h2><ul><li><p>Be part of a growing Canadian tech company with a global reach.<\/p><\/li><li><p>Work in a flexible, remote environment.<\/p><\/li><li><p>Enjoy continuous opportunities for professional growth.<\/p><\/li><\/ul><h2><strong>Benefits of Joining Our Team<\/strong><\/h2><ul><li><p>Growth opportunities<\/p><\/li><li><p>Remote work environment<\/p><\/li><li><p>Collaborative and fun team<\/p><\/li><li><p>Public holidays off<\/p><\/li><li><p>Vacation accommodation benefits<\/p><\/li><\/ul><h2><strong>\u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u062a\u0642\u062f\u064a\u0645:<\/strong><\/h2><ol><li><p>Apply directly through our job board linked here: <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/jobs.cvviz.com\/rankbreeze\/job_80105_Customer_Success_Manager_(Tech_Startup)\">https:\/\/jobs.cvviz.com\/rankbreeze\/job_80105_Customer_Success_Manager_(Tech_Startup)<\/a><\/p><\/li><li><p>Answer all the questions within the job posting. Include the word \u201cbanana\u201d as part of your response in a fun &amp; unique way. This helps us understand that you\u2019ve read this section before applying.<\/p><\/li><li><p>Submit your resume, a cover letter explaining your interest and suitability for the role, and any relevant work samples or references.<\/p><\/li><li><p>Submit pre-interview answers here:&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https:\/\/www.videoask.com\/fcw4rxyq4\">https:\/\/www.videoask.com\/fcw4rxyq4&nbsp;<\/a><\/p><\/li><\/ol><p>We\u2019d love to hear from you! Join Rankbreeze and help our team unlock their full potential.<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[],"job_listing_category":[],"job_listing_location":[],"job_listing_tag":[],"class_list":["post-97385","job_listing","type-job_listing","status-publish","hentry"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":[],"_job_type":[],"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/www.realworkfromanywhere.com\/jobs\/customer-success-manager-tech-startup-rankbreeze-4403","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":[],"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/97385","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=97385"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=97385"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=97385"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=97385"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=97385"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=97385"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}