{"id":97515,"date":"2026-04-22T09:55:15","date_gmt":"2026-04-22T05:55:15","guid":{"rendered":"https:\/\/herecareers.com\/job\/help-desk-it-support-specialist\/"},"modified":"2026-04-22T09:55:16","modified_gmt":"2026-04-22T05:55:16","slug":"help-desk-it-support-specialist","status":"publish","type":"job_listing","link":"https:\/\/herecareers.com\/ar\/job\/help-desk-it-support-specialist\/","title":{"rendered":"Help Desk \/ IT Support Specialist"},"content":{"rendered":"<h3>Descripci\u00f3n del puesto<\/h3>\n<h3>Sobre el puesto<\/h3>\n<p style=\"min-height:1.5em\">Buscamos un\/a <strong>especialista de Help Desk \/ soporte IT<\/strong> para unirse a nuestro <strong>equipo en Espa\u00f1a<\/strong>. Ser\u00e1s el primer punto de contacto cuando algo falla, no carga o alguien no puede acceder. Tu trabajo es devolver a la gente a la normalidad r\u00e1pido y asegurarte de que nada se pierde. Es un puesto <strong>100 % en remoto<\/strong> para candidatos\/as <strong>en cualquier punto de Espa\u00f1a<\/strong>.<\/p>\n<h3>Qu\u00e9 har\u00e1s<\/h3>\n<ul style=\"min-height:1.5em\">\n<li>\n<p style=\"min-height:1.5em\">Gestionar tickets entrantes en herramientas como Zendesk, Jira o ServiceNow y asegurar que todos se resuelven<\/p>\n<\/li>\n<li>\n<p style=\"min-height:1.5em\">Diagnosticar problemas de hardware, software y conectividad en entornos Windows y macOS<\/p>\n<\/li>\n<li>\n<p style=\"min-height:1.5em\">Gestionar cuentas de usuario y permisos de acceso con Active Directory y Microsoft 365<\/p>\n<\/li>\n<li>\n<p style=\"min-height:1.5em\">Apoyar en incidencias de red: VPN, DNS y diagn\u00f3stico b\u00e1sico TCP\/IP<\/p>\n<\/li>\n<li>\n<p style=\"min-height:1.5em\">Redactar documentaci\u00f3n clara y mantener actualizada la base de conocimiento interna para que no se repitan los problemas<\/p>\n<\/li>\n<li>\n<p style=\"min-height:1.5em\">Escalar problemas complejos o recurrentes al equipo adecuado, con el contexto necesario<\/p>\n<\/li>\n<\/ul>\n<h3>Qu\u00e9 buscamos<\/h3>\n<ul style=\"min-height:1.5em\">\n<li>\n<p style=\"min-height:1.5em\">Al menos <strong>1 a\u00f1o<\/strong> de experiencia en soporte IT o helpdesk<\/p>\n<\/li>\n<li>\n<h3>Experiencia pr\u00e1ctica con Windows y macOS<\/h3>\n<\/li>\n<li>\n<p style=\"min-height:1.5em\">Familiaridad con al menos un sistema de tickets (Zendesk, Jira o ServiceNow)<\/p>\n<\/li>\n<li>\n<p style=\"min-height:1.5em\">Conocimientos b\u00e1sicos de redes: VPN, DNS, TCP\/IP<\/p>\n<\/li>\n<li>\n<p style=\"min-height:1.5em\">Capacidad de explicar temas t\u00e9cnicos con claridad y sin hacer sentir mal a quien pregunta<\/p>\n<\/li>\n<li>\n<p style=\"min-height:1.5em\">Autonom\u00eda para organizar la cola de trabajo sin necesidad de supervisi\u00f3n constante<\/p>\n<\/li>\n<\/ul>\n<h3>Salario:<strong>2.850\u20133.100 \u20ac brutos\/mes<\/strong><\/h3>\n<h3><strong>Resumen del empleo<\/strong><\/h3>\n<p style=\"min-height:1.5em\"><strong><strong>Ubicaci\u00f3n:<\/strong> Remote<\/strong><\/p>\n<p style=\"min-height:1.5em\"><strong><strong>Nivel de antig\u00fcedad:<\/strong> Junior<\/strong><\/p>\n<p>Originally posted on <a href=\"https:\/\/himalayas.app\" rel=\"nofollow noopener\" target=\"_blank\">Himalayas<\/a><\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[1174],"job_listing_category":[2468],"job_listing_location":[],"job_listing_tag":[],"class_list":["post-97515","job_listing","type-job_listing","status-publish","hentry","job_listing_type-remote","job_listing_category-help-desk-specialist"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"2468":"Help-Desk-Specialist"},"_job_type":{"1174":"Remote"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/himalayas.app\/companies\/careerswift\/jobs\/help-desk-it-support-specialist-5938958967","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":[],"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/herecareers.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2025\/11\/ICON-Here-Careers-Logo-150-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/herecareers.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing\/97515","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/comments?post=97515"}],"wp:attachment":[{"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/media?parent=97515"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=97515"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=97515"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=97515"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/herecareers.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=97515"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}