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\n Headquarters:<\/strong> New York New York United States\n<\/p>\n Remote Customer Support Specialist <\/p>\n Heritage Civil Works | Remote | Full-Time | Comprehensive Benefits<\/p>\n At Heritage Civil Works, we lead industries forward through cutting-edge engineering solutions from aerospace to biotechnology, pollution control to energy innovation. <\/p>\n Our clients depend on us not just for technical excellence, but for exceptional service. <\/p>\n That’s where you come in.<\/p>\n We are looking for a Remote Customer Support Specialist who brings intelligence, empathy, and ownership to every client interaction someone who will elevate the support experience as an extension of our engineering excellence.<\/p>\n What You’ll Be Doing:<\/span><\/p>\n – Serve as the first point of contact for clients, handling inquiries, troubleshooting issues, and providing timely, thoughtful solutions.<\/p>\n – Develop a deep understanding of our services from CFD modeling to physical modeling to better support client success.<\/p>\n – Communicate with professionalism, clarity, and technical fluency across email, live chat, and support ticketing platforms.<\/p>\n – Work cross-functionally with Engineering, Operations, and Project Management teams to ensure client needs are met and exceeded.<\/p>\n – Track client interactions, document cases clearly, and help refine internal processes to make service even better.<\/p>\n – Identify patterns and recurring challenges, bringing insights forward to drive improvements.<\/p>\n What You’ll Bring:<\/span><\/p>\n – 2+ years of Customer Support or Client Success experience, preferably supporting technical, scientific, or engineering clients.<\/p>\n – Strong communication skills able to simplify complex concepts for diverse audiences.<\/p>\n – Empathy, patience, and a solutions-oriented mindset.<\/p>\n – Highly organized and self-directed, thriving in a remote work environment.<\/p>\n – Comfortable with CRM tools (like HubSpot, Salesforce, or Zendesk) and remote collaboration tools (Slack, Zoom, etc.).<\/p>\n – Bonus points for background or strong interest in civil engineering, environmental sciences, aerospace, or biotechnology.<\/p>\n What We Offer:<\/span><\/p>\n At Heritage Civil Works, we don’t just invest in projects we invest in our people. <\/p>\n Here’s what you’ll receive when you join us:<\/p>\n – Comprehensive Health Insurance (medical, dental, vision)<\/p>\n – Professional Development Support (courses, certifications, leadership training)<\/p>\n – Generous Paid Time Off (PTO) and Paid Holidays<\/p>\n – 401(k) Retirement Plan with company matching<\/p>\n – Mental Health and Wellness Programs<\/p>\n – Performance-Based Bonuses<\/p>\n – Home Office Setup Stipend to ensure you’re ready to excel<\/p>\n – Career Advancement Opportunities grow with a company that’s building the future<\/p>\n Let’s Deliver Excellence Together<\/span><\/p>\n If you’re ready to combine world-class customer care with world-changing engineering innovation, <\/p>\n then Heritage Civil Works is where you belong.<\/p>\n Apply today.<\/p>\n Heritage Civil Works Engineering Tomorrow, Today.<\/p>\n <\/p>\n Health Insurance
Paid Time off<\/p>\n