AVP – CRM & Cognitive Technologies

Management & Operations
United Arab Emirates
April 13, 2026
Full Time

Job Overview

Job Description

411_3392425

About the job AVP – CRM & Cognitive Technologies

Job Purpose:

Lead the strategic development and management of CRM and Cognitive Technologies (AI, NLP, RPA) to enhance customer engagement and drive digital transformation.

Key Responsibilities:

  • CRM Strategy: Develop and execute CRM initiatives to boost customer satisfaction and business growth.
  • Cognitive Technologies: Oversee AI, ML, NLP, and RPA solutions to automate processes and deliver insights.
  • Integration: Ensure seamless connectivity between CRM, cognitive tools, and enterprise systems.
  • Leadership: Guide cross-functional teams and vendors to deliver projects on time and within budget.
  • Adoption: Train teams and stakeholders on leveraging these technologies effectively.

Qualifications & Skills:

  • Education: Bachelors in IT/Computer Science (Masters/MBA preferred).
  • Experience:
    • 10+ years in IT, with 5+ years in Microsoft Dynamics CRM (techno-functional role).
    • 5+ years in AI, NLP, LLM, Speech Recognition, or RPA engineering.
  • Technical Skills:
    • CRM platforms (Microsoft Dynamics), AI/ML frameworks, RPA tools.
    • System integration, budgeting, and IT governance.
  • Soft Skills: Leadership, stakeholder management, strategic thinking.

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2026-03-16 09:24:41

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