Call Center Agent – Dubai

Job Description

411_2327966

We are seeking a professional and compassionate Call Center Operator to join our clinic team. The successful candidate will be the first point of contact for patients, responsible for handling a high volume of inbound and outbound calls, scheduling appointments, providing information, and directing inquiries appropriately. The role requires excellent communication skills, attention to detail, and a strong commitment to patient care and confidentiality.

Key Responsibilities:

• Answer and manage incoming calls in a courteous and efficient manner
• Schedule, reschedule, and cancel patient appointments using electronic medical records (EMR) system
• Provide accurate information about clinic services, hours, and location
• Route calls to appropriate departments or personnel
• Verify and update patient information in the system
• Handle patient inquiries, complaints, or concerns professionally and escalate when necessary

Locations

• Dubai, UAE

Requirement

• High school diploma or equivalent required; additional education or training in healthcare administration preferred
• Previous experience in a medical or customer service call center strongly preferred

Apply

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DISC is a leading healthcare provider specializing in integrative care, preventative health, andlongevity, using innovative therapies to improve physical and mental well-being for lifelongwellness.

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2025-11-11 13:08:34