Command & Control Support Engineer (UAE National)

Job Description

411_2678365

Command & Control Support Engineer (UAE National)

4 months ago Be among the first 25 applicants

• Supporting products for the Emergency Services. An Engineer who can technically contribute to the full range of skills involved in first & second line support to mission-critical systems.
• Demonstrate good customer service skills and work as an individual or part of a pressured support team.
• The individual will be required to work within a dedicated support team to handle both reactive work caused by problems and the proactive work required to enhance the business’s ability to achieve SLA’s within cost delimiters (Preventive & corrective maintenance).
• Due to system criticality, any planned activities and upgrades are normally implemented outside of normal operations hours as the systems are operational 24 hours a day.
• The individual will be responsible for developing and managing documentation and procedures to ensure records are maintained and demonstrate their added value to incident resolution.

Qualifications

• SQL Server and Cluster failover Hyper-V
• Windows Server 2012 /16/19 & 22
• Windows 10/11
• Microsoft Suite (Word, Excel, SQL)
• CCNA and/or CCNP is a plus

Desirable Skills

• Experience of bespoke application support.
• Configuring PCs, installation and configuration of software.
• An understanding of LAN/WAN Hardware and Architecture.
• An understanding of TCP/IP and Network protocols.
• Windows and networking.
• Tetra & LTE communications
• Remote Access Service (RAS) or Windows (RDP).
• Use of Call Management Software.
• Working knowledge of MSSQL Application
• Practical experience in TCP/IP network support
• MS Business Applications experience including Excel, Visio, Word

On the job training will be given where appropriate to responsibilities and skills levels.

Core Competencies

• Communication & Teamwork
• Customer Focus
• Judgement & Decision Making
• Delivery & Ownership
• Enthusiasm & Drive
• Team player

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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2025-11-11 12:49:10