Customer Service Executive – Dubai

Job Description

411_2301347

Job Responsibilities

• Respond to and resolve customer inquiries, ensuring timely and accurate information.
• Manage customer interactions for various shipments and ensure service excellence.
• Follow up on requests, resolve complaints, and manage claims according to SOPs.
• Collaborate with cross-functional teams to improve processes and enhance customer experience.
• Assist with billing and reporting, ensuring accuracy and compliance.
• Monitor KPIs and contribute to achieving performance targets.

Job Requirements

• Bachelor’s degree in Business Administration, Logistics, or a related field.
• Proven experience in customer service, ideally in e-commerce or logistics.
• Strong communication skills, both written and verbal.
• Ability to handle customer inquiries and complaints professionally and efficiently.
• Familiarity with CRM systems and customer service tools.
• Strong organizational and multitasking abilities.
• A proactive mindset with a focus on process improvement and customer satisfaction.
• Ability to work collaboratively with cross-functional teams.
• Goal-oriented with the ability to monitor and improve performance based on KPIs.

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2025-11-11 12:42:54