Deputy Boutique Manager WFJ – Dubai Mall

Job Description

411_3442600

CHANEL continuously evolves in its search for perfection. In a demanding and constantly changing context, the Deputy Boutique Manager acts as a strategic partner to the Retail Director. With a creative and constructive mindset, he/she acts as an engaging and inspiring force in driving the business as a whole, guaranteeing the CHANEL Brand image and ensuring the deployment of the Chanel strategy in the boutique. Combining courageous leadership, ownership and a strong results orientation and business acumen, the Deputy Boutique Manager develops the individual’s potential, excellence of the customer experience of his/her team and paves the way for success of the boutique on quantitative and qualitative levers.

Your main responsibilities are:

Manage a team of Sales Advisors

• Ensures the teams proper understanding and deployment of the House’s strategy.
• Effective management of Sales Advisors and Supervisor and ensures efficient collaboration and synergies within his/her team.
• Conveys trust in his/her team members and maximizes the potential of the team by defining development and growth opportunities.
• Coaches and mentors his/her team to reach their full potential through prompt feedback and regular performance reviews on results and competencies.
• Set and communicate clear expectations for the team by defining both individual and boutique objectives while promoting team ownership and accountability.

Strategic partner to Retail Director

• Acting as a strategic leader on key projects and strategy implementation.
• Acting as key decision maker and significant contributor to projects.
• Taking ownership of key strategic projects.
• Building relationships within the retail community to enrich competitor insight and communicate with Boutique Manager key information.
• Ensures his/her position as exemplary representative of the brand at all times, embodying the image of the brand.
• Prioritizes long term vision over short term gains.
• Uses Chanel Brand Image as a filter in decision making.

Driving The Business And Ensure The Ultimate Client Experience

• Ensure excellency in terms of client experience and services, working closely with Retail Director, L&D and After Sales Managers to create and implement effective action plans to enhance our services and remain the Ultimate house of luxury.
• Through coaching, feedback, and support.
• Monitor business indicators on WFJ in collaboration with Retail Director and High-End Business Manager and work closely with all Team Members to create and implement effective business action plans to achieve goals on all product categories.
• Analyze KPI’s, possess a 360 view of business activity and implement business strategies accordingly.

You will bring

• Natural leadership and strong managerial skills.
• Strategic mindset.
• Ability to unite and with excellent interpersonal skills.
• Results oriented mindset and strong business analytical skills.
• Curiosity and innovation.
• Intercultural openness.
• Emotional and situational intelligence.
• Ability to step back and take a global 360 view before taking a decision.
• Sensitivity to the WFJ environment and its products.

You are energised by

• High End Jewelry and Watches.
• Entrepreneurial spirit, strategic mindset.

Position is based in our Watches and Fine Jewellery Boutique, Dubai Mall.

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2026-04-01 07:26:21