Field service technician

Job Description

411_2676868

Join to apply for the Field service technician role at Dicetek LLC

Overview

Join to apply for the Field service technician role at Dicetek LLC .

Responsibilities

• This is a dual role that combines both IT helpdesk and Infrastructure responsibilities.
• The helpdesk responsibilities include: receiving, prioritizing, troubleshooting, resolving, and documenting, end-user support incidents and service requests.
• The infrastructure responsibilities: include installing, configuring, maintaining, and monitoring of all IT infrastructure solutions.
• Infrastructure Maintenance
• Install, configure, maintain & monitor all end-user hardware (PC, printers, barcode scanners, iPhones, iPads, Surface tablets etc.).
• Install, configure, maintain & monitor all end-user software applications (Windows, MS Office, Outlook, etc.).
• Monitor all network and server activities (daily, weekly and monthly control reports).
• Log and record all system changes and maintain these records.
• Participate in Infrastructure projects with the Infrastructure Project Leader.
• Helpdesk
• Perform as the first point of contact for all end user IT assistance requests
• Maintain Records for all requests, track until resolution and archive for future reference using company helpdesk tool
• Resolve all first level IT assistance requests in the following areas:
• L2 Support – Ticket handling
• Preventative Maintenance
• Basic support on in-house Business Applications system (SAP & AS400 platform)
• MS Office 365 (Outlook, Word, Excel, PowerPoint)
• Windows W11
• Configuration and maintenance of multifunction Printer (HP, Xerox, etc.)
• Remote access tools
• SharePoint End user troubleshooting
• Video Conferencing
• Laptop & Computer general usage
• Network troubleshooting and replacement
• Active Directory 2025 (Server and Client)
• My Access
• Windows File server management (access rights, folder management, etc)
• Mobile devices (iPhones, IPAD, etc.)
• TEAMS Phones
• Escalate IT issues for resolution where appropriate and in accordance with the Helpdesk policy.
• Communicate service outage / disruption notices to users that are affected by the outage.
• Maintain service records for maintenance carried out.
• Daily/Weekly Control checks.
• Required to travel between offices, to user location and BTQ where required.
• External Event Support.
• Brand Staff Sale Event.
• HAM – Asset management.
• Operations related Project Management & Support.
• CRC-ME Support.
• Provisioning of equipment for failure replacement or training requirements
• Handover of devices to users.
• AV Support

Seniority level

• Not Applicable

Employment type

• Contract

Job function

• Engineering and Information Technology

Industries

• IT Services and IT Consulting

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2025-11-11 12:42:27