Finacle Application support specialist

Job Description

411_2530440

Overview

Finacle Application Support Specialist role at Dicetek LLC.

Responsibilities

• Provide production support for Finacle applications, including issue resolution and incident management within the ITIL framework.
• Troubleshoot and resolve application problems across environments; perform configuration and maintenance tasks.
• Monitor application performance and perform tuning and optimization as needed.
• Handle interface-related issues and collaborate with middleware systems such as TIBCO, Open API, and microservices.
• Resolve tickets with quality, within defined service level agreements (SLAs).
• Proactive monitoring and incident analysis to prevent outages and minimize downtime.
• Contribute to workflow maintenance and configuration as required.

Qualifications

• 5+ years of experience in a relevant technical position in large organizations.
• Banking background.
• Functional knowledge of Finacle Application (version 10x or above).
• Hands-on experience with Unix/Linux commands.
• Strong knowledge of Oracle SQL and PL/SQL.
• Experience in handling interface-related issues and familiarity with middleware systems (TIBCO, Open API, microservices).
• Experience in application production support within the ITIL framework.
• Application troubleshooting, configuration, and maintenance.
• Application performance tuning and optimization.
• Resolution of tickets with quality and within SLA.
• Proactive monitoring and incidents analysis.
• Experience in workflow maintenance and configuration.

Job Details

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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2025-11-11 12:37:48