IT Business Analyst for CRM specializing in Automotive Industry

Management & Operations
United Arab Emirates
November 15, 2025
Full Time

Job Overview

Job Description

411_2392662

IT Business Analyst for CRM specializing in Automotive Industry

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Role Overview

IT Business Analyst for Customer Relationship Management specializing in the Automotive Industry:

  • Support the implementation of CRM solutions tailored to optimize automotive sales and after-sales processes, resulting in streamlined operations.
  • Thorough knowledge of CRM capabilities such as:
  • Lead and Opportunity Management
  • 360-Degree Customer Information
  • Case Management
  • Customer Surveys
  • Integration with Dynamics 365 for full sales and after-sales processes
  • Integration with Social Media platforms to capture leads
  • Integration with Contact Centre Solutions (Genesys CX2)

Leverage strong project management skills to oversee end-to-end project lifecycles, from requirements gathering to implementation, delivering solutions on time and within budget.

  • Lead cross-functional teams in executing digital initiatives to enhance customer engagement and boost sales within the automotive sector.
  • Play a pivotal role in conceptualizing and executing IT infrastructure projects, ensuring seamless integration with business objectives.
  • Conduct comprehensive business elicitation sessions to identify key requirements and develop IT solutions addressing critical needs.
  • Collaborate with stakeholders at various levels, including senior management, department heads, and external vendors, to align IT initiatives with business strategies.
  • Manage complex stakeholder dynamics within a group company environment, balancing priorities to achieve project success.

Facilitate daily meetings to ensure clear communication and address roadblocks in real-time.

  • Organize weekly updates to provide an overview of project status, milestones, and upcoming tasks for informed decision-making and proactive risk management.
  • Prepare presentations for steering committees by synthesizing complex information into concise reports.
  • Present progress updates during portfolio sessions led by the Project Management Office (PMO), ensuring transparency and accountability.
  • Maintain and update the project portfolio repository with accurate project data for stakeholder access.

Additional Details

  • Seniority level: Not Applicable
  • Employment type: Contract
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting

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2025-11-11 12:46:35

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