IT Help Desk – Analyst – Infrastructure Team

Job Description

411_2678887

IT Help Desk – Analyst – Infrastructure Team

Join to apply for the IT Help Desk – Analyst – Infrastructure Team role at Dicetek LLC

Responsibilities

• Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.




• PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.




• Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.




• Follow Up on Open Tickets: Check and update ongoing tickets to make sure they’re progressing toward resolution.




• Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.




• Resolve User Support Issues: Provide help with common user problems such as password resets, software installation, and network access.




• Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations.

Qualifications

• 2 years’ experience




• Knowledge about ITSM tools and ITHD Ticketing




• Knowledge about Windows 10 / 11




• Basic Knowledge of networking




• Bachelor’s Degree in Computer science

Seniority level

• Not Applicable

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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2025-11-11 12:53:55