Key Account Executive

Job Description

411_3455731

• Manage a portfolio of key accounts, serving as the primary point of contact.
• Develop and maintain strong, long‑lasting relationships with clients to understand their needs and business objectives.
• Regularly communicate with key accounts to provide updates, identify opportunities, and address any concerns.
• Coordinate the involvement of company personnel, including support, service, and management resources, to meet account performance objectives and customers’ expectations.
• Identify and pursue new business opportunities within existing accounts and new prospects.
• Develop and implement retention strategies to reduce churn and increase customer loyalty.
• Proactively lead a joint company‑strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one‑ and three‑year period.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
• Maintain a deep understanding of the company’s products and services to effectively communicate benefits to clients.
• Participate in the integrated Commercial Planning Process through development of annual Customer Plans that support Brand and Channel Plans.
• Where directed, identify sales opportunities, network, conduct fact‑finding, and call on and close new accounts.
• Manage execution of Etisalat agreements / contracts and perform visual audits of accounts, correct compliance issues, and identify new sales opportunities.
• Work closely with cross‑functional teams—including marketing, product development, and customer support—to ensure a seamless customer experience.
• Prepare and deliver effective selling presentations that implement approved Customer Business Plans and employ effective game theory and negotiating strategies.
• Leverage management tools to analyze data on a variety of critical business drivers ranging from coverage productivity and time allocation to retail conditions and program compliance.
• Develop timely and accurate forecasts (volume and spend) for assigned accounts and revise based on actual performance.

Requirements

• Experience : Minimum 2‑3 years of strategic sales experience in a business‑to‑business sales environment.
• Educational Qualification : BA/BS degree or equivalent.
• Professional Certifications : None specified.
• Skills & Abilities :
  • Excellent listening, negotiation, and presentation skills.
  • Proven ability to manage multiple projects simultaneously while paying strict attention to detail.
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C‑level.

ACCOUNTABILITIES AND PERFORMANCE MEASURES

• Achieve assigned sales targets in designated strategic accounts.
• Meet assigned expectations for profitability.
• Achieve strategic customer objectives defined by company management.
• Complete strategic customer account plans that meet company standards.
• Maintain high customer satisfaction ratings that meet company standards.
• Complete required training and development objectives within the assigned time frame.

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2026-04-05 11:46:30