L2 Engineer/SME – Cisco Meraki

IT & Technology
United Arab Emirates
November 15, 2025
Full Time

Job Overview

Job Description

411_2678228

Join to apply for the L2 Engineer/SME – Cisco Meraki role at Dicetek LLC

14 hours ago Be among the first 25 applicants

Join to apply for the L2 Engineer/SME – Cisco Meraki role at Dicetek LLC

Position Title: L2 Engineer/SME – Cisco Meraki
Department: IT/Network Operations
Location: Dubai/ Abu Dhabi
Job Summary
The L2 Engineer – Cisco Meraki is responsible for providing advanced technical support, troubleshooting, and management of Cisco Meraki network solutions. This role involves handling escalated issues from Level 1 (L1) support, ensuring the stability and performance of Meraki wireless, switching, and security infrastructure, and collaborating with cross-functional teams to implement, optimize, and maintain Meraki deployments.
Key Responsibilities
Technical Support and Troubleshooting

  • Provide Level 2 (L2) support for Cisco Meraki solutions, including wireless access points, switches, and security appliances.
  • Troubleshoot escalated issues related to connectivity, performance, and configuration.
  • Perform root cause analysis (RCA) for recurring issues and document solutions.
  • Resolve complex network issues involving VLANs, routing, and security policies.

Network Configuration and Management

  • Configure and manage Meraki wireless networks, switches, and security appliances using the Meraki Dashboard.
  • Implement and optimize network policies, including VLANs, QoS, and security settings.
  • Monitor network performance using Meraki Dashboard analytics and tools.
  • Maintain firmware updates and patches for Meraki devices.

Incident and Problem Management

  • Respond to and resolve incidents within defined SLAs.
  • Escalate unresolved issues to Level 3 (L3) support or Cisco Meraki vendor teams when necessary.
  • Document incidents, resolutions, and lessons learned in the knowledge base.

Performance Monitoring and Reporting

  • Use Meraki Dashboard to monitor network health and performance metrics.
  • Generate regular reports on network utilization, uptime, and issue trends.
  • Provide recommendations for network optimization based on analytics.

Collaboration and Communication

  • Work closely with L1 support teams to ensure smooth escalation processes.
  • Collaborate with cross-functional teams for network upgrades, migrations, and deployments.
  • Communicate effectively with stakeholders regarding network status, incidents, and resolutions.

Compliance and Security

  • Ensure network configurations adhere to organizational security policies and industry standards.
  • Implement and maintain Meraki security features, such as firewalls, intrusion prevention systems (IPS), and VPNs.
  • Conduct regular audits to ensure compliance with regulatory requirements.

Qualifications
Education

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Cisco certifications (e.g., Meraki Solutions Specialist, CCNA, CCNP) are highly preferred.

Experience

  • 5+ years of experience in network wireless solutions.
  • Hands-on experience with Cisco Meraki solutions, including wireless, switching, and security appliances.
  • Proven expertise in troubleshooting and resolving network-related issues.

Technical Skills

  • Strong knowledge of Cisco Meraki solutions, including Meraki Dashboard management.
  • Proficiency in network protocols (e.g., TCP/IP, DNS, DHCP, VLANs, VPNs).
  • Experience with QoS, traffic shaping, and security policies.
  • Familiarity with Meraki monitoring tools and analytics.
  • Knowledge of ITSM platforms (e.g., ServiceNow, Jira) for incident and problem management.

Soft Skills

  • Excellent problem-solving and analytical skills.
  • Strong communication skills, both verbal and written.
  • Ability to work collaboratively in a team environment.
  • Attention to detail and a proactive approach to issue resolution.

Seniority level

  • Seniority level

    Not Applicable

Employment type

  • Employment type

    Contract

Job function

  • Job function

    Information Technology

  • Industries

    IT Services and IT Consulting

Referrals increase your chances of interviewing at Dicetek LLC by 2x

Sign in to set job alerts for “Cisco Engineer” roles.

Network Admin(Load Balancer, WAF, Firewalls, Router & Switches) – Dubai.

L2 Network Security Engineer – Fortinet/Cisco/Palo alto

Dubai, Dubai, United Arab Emirates 14 hours ago

Dubai, Dubai, United Arab Emirates 14 hours ago

Dubai, Dubai, United Arab Emirates 14 hours ago

Dubai, Dubai, United Arab Emirates 1 year ago

ICT Network Engineer with ClearPass credentials

Network and Security Engineer – Blue Team

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

2025-11-11 12:49:09

Related Jobs