Manager IT Demand Planning & Capacity

Job Description

411_3312209

Key Accountabilities

• Demand Forecasting & Planning – Consolidate approved and pipeline demand into short-, medium-, and long-term demand forecasts.
• Translate portfolio priorities into capacity‑feasible delivery plans across ADM1, ADM2 and other delivery partners.
• Ensure alignment between business roadmap, approved funding, and available vendor capacity.
• Vendor Capacity Management – Own capacity planning and utilization tracking for ADM1, ADM2 and other partners across all delivery streams.
• Maintain a single version of truth for vendor capacity (MDs, skill mix, allocations, and burn rates).
• Optimize utilization by proactively balancing demand across vendors and delivery models.
• Capacity Utilization Management – Monitor and analyze planned vs actual utilization at vendor, program, and portfolio level.
• Identify risks of under‑utilization, over‑utilization, or skill mismatch, and recommend corrective actions.
• Support cost optimization by reducing idle capacity, unplanned ramp‑ups, and reactive sourcing.
• Portfolio & Delivery Alignment – Partner with Demand Managers and Delivery teams to ensure realistic commitments based on capacity constraints.
• Support PI, quarterly, and release planning with capacity‑backed inputs.
• Ensure waterfall and agile demands are planned cohesively within vendor capacity limits.
• Vendor Performance & Governance – Act as the IT owner for capacity governance with ADM1 and ADM2 partners.
• Lead regular capacity and utilization reviews with vendors.
• Highlight delivery risks, dependency bottlenecks, and capacity gaps to IT leadership.
• Support financial planning and forecasting for vendor spend and capacity‑based contracts.
• Track utilization against contracted MDs, rate cards, and commercials.
• Provide inputs to renewals, renegotiations, ramp‑up/down decisions, and sourcing strategies.
• Reporting, Insights & Continuous Improvement – Define and track key capacity KPIs (utilization %, forecast accuracy, idle capacity, demand coverage).
• Provide executive‑level dashboards and insights for CIO, Finance, and Portfolio forums.
• Continuously improve demand planning and capacity management processes and tools.

Qualifications, Experience and Skills

• Bachelor’s degree in Data Analytics, IT or Business Management.
• 10–15 years of experience in demand planning, capacity management, or portfolio roles.
• Proven experience managing capacity and planning in ADM vendor landscapes.
• Experience in telecom or large enterprise IT environments.
• Proven experience in Data Analytics, Eazy BI, Jira Dashboards.
• Strong analytical and planning skills with a financial mindset.
• Ability to balance demand ambition with capacity and cost realities.
• Confident stakeholder and vendor management capability.
• Data‑driven decision making and scenario planning.
• Experience managing capacity‑based delivery models (MD‑based).
• Strong understanding of Agile and Waterfall capacity planning.
• Experience working with ADM vendors and SI models.
• Proficiency in Jira, Confluence, Excel, and portfolio / capacity reporting tools.

Success Measures

• Improved utilization of ADM1 and ADM2 capacity.
• Reduced idle capacity and unplanned vendor spend.
• Higher forecast accuracy and delivery predictability.
• Strong alignment between portfolio priorities, funding, and vendor capacity.

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2026-02-28 08:09:34