Microsoft 365 Support (L2)

Job Description

411_2949073

Overview

Join to apply for the Microsoft 365 Support (L2) role at Dicetek LLC .

Key Skills

• Azure, Office 365, Microsoft Security and Compliance, Exchange, Teams, Intune, Active Directory, VMware, SCCM technical support Expertise.
• Power Shell, AD connect, SSO

Key Responsibilities (not Limited To)

• Handle tickets of post-migration end-user issues of Outlook, OneDrive and troubleshooting over call and remote access.
• Resolve escalated email routing, connectivity, permissions, and filtering support issues.
• Monitor backups and perform periodic test restores.
• Technical experience in Azure Active Directory (AAD), Azure Active Directory Domain Services (AADDS), Azure Kerberos & Azure AD Connect.
• Managing Windows infrastructure technologies.

Required Qualifications

• At least 3 years of related experience in an organization with 1000+ end-user support with strong customer service skills and problem-solving mindset.
• Fundamental knowledge of: Microsoft Exchange (On premises/Online), Intune- MDM and MAM, Microsoft ATP, Microsoft Active Directory, Azure Active Directory, SSO, Microsoft 365 powers, Microsoft security and compliance, MS Teams Voice.
• Flexibility to work for extended time and in rotating shift to ensure 24×7 support.

Seniority level

Not Applicable

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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2025-12-15 11:05:19