Part-Time Customer Service Rep – Purina Animal Nutrition

Job Description

Part-Time Customer Service Rep for Purina Animal Nutrition, working remotely in the Central Time Zone. Responsible for meeting customer requirements, executing order management practices, and providing exceptional customer service.

Requirements

• Professional and pleasant telephone skills
• Effective communication skills, both written and verbal
• Escalate issues timely for efficient resolution
• Maintain a positive representation of the company
• Advanced order management skills
• Advanced understanding and knowledge of web order entry processes
• Advanced knowledge and understanding of promotions, discount structures and pricing
• Act as the liaison between customers, sales, supply chain and manufacturing
• Own customer accounts and manage all aspects of the customer support process
• Advanced knowledge and understanding of customer service standard operating procedures (SOP)
• Solid knowledge of Sarbanes-Oxley (SOX) compliance
• Salesforce: Proficient knowledge of Salesforce from all aspects, including account management, account maintenance, logging calls, building notes and contacts and the ability to record and manage service requests.
• Identify trends related to process issues and make recommendations for process improvements

Benefits

• PTO
• Holiday pay
• Employee development programs
• Prorated education assistance
• 401(k)

Originally posted on Himalayas