Program Director – CRM

Job Description

411_3301224

Experience And Qualification

• University Degree in Technology, Management or equivalent
• MBA or equivalent master’s degree is preferred.
• Proven leadership of enterprise CRM or front-office platform transformations
• Direct experience with CRM systems like Microsoft Dynamics CRM (or Dynamics 365), Salesforce
• Experience working with Lighthouse CRM or comparable CRM platforms
• Strong exposure to Wholesale Banking and Investment Banking & Markets environments
• Experience delivering transformation under regulatory and control scrutiny
• Minimum experience of 12+ years in program leadership roles in banking
• Management of budgets of 50m AED onwards at a minimum
• Track benefits realization and value delivery
• Extensive experience in global tier 1 banking environments with a background in management consulting ideally
• Experience operating under regulatory scrutiny and audit environments
• Demonstrated success managing complex stakeholder and vendor landscapes
• Strong regulatory and risk mindset
• This is a front-to-back role, so candidates from a purely IT background will less likely be considered over candidates with front-to-back experience
• Certification(s) such as SAFe, Prince2 or PMP mandatory

Skills

• Executive level communication and influence
• Experience in oversight/managing multiple projects/programs concurrently and promoting outcomes ownership vs. activity management
• Take strategic objectives and executive into outcomes
• Experience in handling multiple programs with interdependencies and an ability to proactively resolve material risks and issues
• Experience in managing/working across various project management delivery methodologies (Agile, Waterfall, Hybrid)
• Experience of working with a cross-functional team
• Good stakeholder management capability and working with the bank’s senior management, sometimes ‘leading without authority’
• Willing to learn, collaborate, go the extra-mile, and demonstrate a high level of integrity with the ability to handle highly confidential information appropriately
• Supervises, coaches, and develops other team members to build scalable leadership
• Demonstrates high level of integrity and ability to handle highly confidential information appropriately

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2026-03-27 08:35:49