Senior Officer – Processing unit – Consumer & Private Banking operations

Job Description

411_2675682

Senior Officer – Processing unit – Consumer & Private Banking operations

Overview

Job purpose: Assist in the management of the Account Services Centre workflow activities related to Account Maintenance and Account Opening on a day-to-day basis, increasing operational quality and efficiency by providing improvement suggestions and back-office support to all UAE branches and department-related Accounts Opening & Account Maintenance for Retail, ELITE & GPB (ISL & Conventional) segments.

Responsibilities

• Handle all activities related to account opening and account maintenance for Retail, ELITE & GPB (ISL & Conventional) segments.
• Assist in management of all types of Account Maintenance for Retail, ELITE & GPB (ISL & Conventional) segments for all UAE branches.
• Provide support to the offshore and branch network to help resolve queries, clarifications and follow-ups on various account service-related requests.
• Handle all Macro uploads.
• Ensure that daily, weekly and monthly tick lists are effectively maintained and commitments towards internal and external customers are met according to Service Level Agreements (SLAs).
• Ensure all activities are carried out as per the agreed SLAs and, in case of exceptions, beneficiaries are advised accordingly.
• Accept additional tasks as assigned by the Line Manager to avoid service interruption.
• Review and approve transactions for the team under supervision and ensure that no transaction is pending in the queue for review and approval.
• Control and administer the functions of the team to ensure that all requests are attended promptly and efficiently in line with policies and procedures.
• Maintain highly efficient turnaround times.

Qualifications & Experience

• Bachelor’s Degree preferable in Commerce, Banking, Finance or Economics.
• 5 years of relevant experience in the banking sector with at least 2 years in similar positions with progressively increasing managerial responsibilities in the function.
• Problem solving, listening, resolving conflict, multitasking.
• Excellent communication skills in English and/or Arabic.
• Team player.
• Good knowledge of MS Word, Excel, and PowerPoint.

Role

Role: Finance and Sales

Seniority level

Not Applicable

Employment type

Contract

Job function

Finance and Sales

Industries

IT Services and IT Consulting

Location

Abu Dhabi Emirate, United Arab Emirates

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2025-11-11 12:40:02