Service Delivery Head and Project Manager

Management & Operations
United Arab Emirates
March 22, 2026
Full Time

Job Overview

Job Description

411_2950446

Service Delivery Head and Project Manager

We are looking for a competitive and trustworthy Service Delivery Head and Project Manager to handle all the pre-sales, team management, and project management activities.

Job Responsibilities:

  • Manage the Software Development services for new and support projects.
  • Study the new tenders (RFP, RFQ, RFI, …etc) and prepare the required technical and commercial proposals for submissions.
  • Perform the required pre-sales demos and activities.
  • Identifying customer requirements, needs and issues by maintaining an excellent relationship with end-users andstakeholders.
  • Leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.
  • Monitoring and managing products development process, software development process,presales activities, and support functions for delivered projects.
  • Cooperating with the Sales & Marketing teams to identify the target client’s segment and build the marketing and sales plans.
  • Developing a deep understanding of projects to gain insights into the scope of service delivery.
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
  • Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
  • Collaborating with technical design teams to set standards for software, hardware, and security.
  • Responsible for all the project phases (Initiation, Planning, Execution, Monitoring and Control & Closure).
  • Manage Software Development Projects (Scope, Schedule, Cost, Quality, Resource, Communications, Risk, Procurement & Stakeholders).

Job Requirements:

  • Should have development experience with at least 10 years’ experience, as Project Manager, Program Manager, Service Delivery Head, or any relevant role.
  • Should have experience in UAE.
  • English and Arabic speaking (preferred).
  • Thorough understanding of marketing and negotiating techniques.
  • Self-motivated with a results-driven approach.
  • Good knowledge with project management tools like MS Project, Jira, …etc.
  • Aptitude in delivering attractive presentations.

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2026-02-27 08:34:50

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