Service Delivery – Sr. Manager

Job Description

411_2948562

Overview

Service Delivery – Sr. Manager role at Dicetek LLC .

Responsibilities

• Infrastructure NOC, ITIL, Team management

Required Qualifications

• Experience: 10+ years of experience in network operations, with at least 5 years in a managerial or leadership role within a NOC.




• Technical Skills: Extensive knowledge of networking concepts, protocols (TCP/IP, DNS, DHCP, etc.), and experience with network devices (routers, switches, firewalls).




• Monitoring Tools: Proficiency with advanced network monitoring and management tools (e.g., SolarWinds, Nagios, Zabbix) and incident management systems (e.g., ServiceNow).




• Leadership: Proven track record of successfully leading and managing a NOC team, with strong skills in team development and performance management.




• Certifications: Relevant certifications such as CCNP, ITIL, or equivalent are highly preferred.

Preferred Qualifications

• Experience with cloud-based network operations and monitoring tools (e.g., AWS, Azure).




• Familiarity with ITIL processes and best practices for incident, problem, and change management.




• Knowledge of AI and automation tools and their application in network operations.

Seniority level

• Not Applicable

Employment type

• Contract

Job function

• Project Management and Information Technology

Industries

• IT Services and IT Consulting

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2025-12-15 11:05:14