Service Desk Engineer

Job Description

411_2677251

Join to apply for the Service Desk Engineer role at Dicetek LLC .

• Bachelor’s degree with a minimum of 5 years of experience in a Service Desk role supporting ICT customers.
• Good knowledge of ICT services such as cloud (VMware and OpenStack), security solutions, data centers, IoT, etc.
• Experience with ITSM tools like ManageEngine and HPSM.
• Strong understanding of ITIL for service management.
• Ability to work in shifts 24×7 and over weekends.
• ITIL V4 certification.
• Additional certifications such as Microsoft, Oracle, or VMware are a plus.
• Good communication skills.
• Proficiency in Microsoft Excel and PowerPoint for reporting.

Seniority level

• Not Applicable

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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2025-11-11 12:47:50