Telecalling Agents – KYC

Sales
United Arab Emirates
November 15, 2025
Full Time

Job Overview

Job Description

411_2490175

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Job Summary
We are seeking dedicated and customer-focused Telecalling Agents to support a leading bank’s KYC (Know Your Customer) remediation project. The role involves reaching out to customers to verify, update, and collect required KYC documents, ensuring compliance with banking regulations.

Position: Telecalling Agent
Project: KYC Remediation
Location: Umm Ramool/ DSO
Job Summary
We are seeking dedicated and customer-focused Telecalling Agents to support a leading bank’s KYC (Know Your Customer) remediation project. The role involves reaching out to customers to verify, update, and collect required KYC documents, ensuring compliance with banking regulations.
Key Responsibilities

  • Make outbound calls to existing customers to inform them about KYC document requirements.
  • Guide customers on document submission processes via digital and physical channels.
  • Verify customer details and update records in the banking system accurately.
  • Address customer queries regarding KYC requirements and escalate complex cases when necessary.
  • Follow compliance guidelines and maintain data confidentiality.
  • Achieve daily/weekly call targets and maintain high-quality service standards.
  • Collaborate with internal teams to resolve customer issues efficiently.

Required Skills & Qualifications

  • Minimum 1-2 years of experience in telecalling, customer service, or banking operations.
  • Strong communication skills in English / Arabic.
  • Basic knowledge of banking regulations and KYC norms is a plus.
  • Ability to handle high call volumes and work in a fast-paced environment.
  • Proficiency in using banking applications and MS Office applications.
  • Strong attention to detail and problem-solving skills.

Preferred Qualifications

  • Prior experience in a banking or financial services environment.
  • Familiarity with KYC processes.

Benefits

  • Competitive salary and performance incentives.
  • Training and career development opportunities.
  • Exposure to banking operations and regulatory compliance.

Seniority level

  • Seniority level

    Not Applicable

Employment type

  • Employment type

    Contract

Job function

  • Job function

    Administrative

  • Industries

    IT Services and IT Consulting

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2025-11-11 13:00:15

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